Humans are the final decision makers in critical tasks that involve ethical and legal concerns, ranging from recidivism prediction, to medical diagnosis, to fighting against fake news. Although machine learning models can sometimes achieve impressive performance in these tasks, these tasks are not amenable to full automation. To realize the potential of machine learning for improving human decisions, it is important to understand how assistance from machine learning models affects human performance and human agency.
In this paper, we use deception detection as a testbed and investigate how we can harness explanations and predictions of machine learning models to improve human performance while retaining human agency. We propose a spectrum between full human agency and full automation, and develop varying levels of machine assistance along the spectrum that gradually increase the influence of machine predictions. We find that without showing predicted labels, explanations alone slightly improve human performance in the end task. In comparison, human performance is greatly improved by showing predicted labels (>20% relative improvement) and can be further improved by explicitly suggesting strong machine performance. Interestingly, when predicted labels are shown, explanations of machine predictions induce a similar level of accuracy as an explicit statement of strong machine performance. Our results demonstrate a tradeoff between human performance and human agency and show that explanations of machine predictions can moderate this tradeoff.
more »
« less
"Why is 'Chicago' deceptive?" Towards Building Model-Driven Tutorials for Humans
To support human decision making with machine learning models, we often need to elucidate patterns embedded in the models that are unsalient, unknown, or counterintuitive to humans. While existing approaches focus on explaining machine predictions with real-time assistance, we explore model-driven tutorials to help humans understand these patterns in a training phase. We consider both tutorials with guidelines from scientific papers, analogous to current practices of science communication, and automatically selected examples from training data with explanations. We use deceptive review detection as a testbed and conduct large-scale, randomized human-subject experiments to examine the effectiveness of such tutorials. We find that tutorials indeed improve human performance, with and without real-time assistance. In particular, although deep learning provides superior predictive performance than simple models, tutorials and explanations from simple models are more useful to humans. Our work suggests future directions for human-centered tutorials and explanations towards a synergy between humans and AI.
more »
« less
- NSF-PAR ID:
- 10161134
- Date Published:
- Journal Name:
- CHI
- Page Range / eLocation ID:
- 1 to 13
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
A prerequisite for social coordination is bidirectional communication between teammates, each playing two roles simultaneously: as receptive listeners and expressive speakers. For robots working with humans in complex situations with multiple goals that differ in importance, failure to fulfill the expectation of either role could undermine group performance due to misalignment of values between humans and robots. Specifically, a robot needs to serve as an effective listener to infer human users’ intents from instructions and feedback and as an expressive speaker to explain its decision processes to users. Here, we investigate how to foster effective bidirectional human-robot communications in the context of value alignment—collaborative robots and users form an aligned understanding of the importance of possible task goals. We propose an explainable artificial intelligence (XAI) system in which a group of robots predicts users’ values by taking in situ feedback into consideration while communicating their decision processes to users through explanations. To learn from human feedback, our XAI system integrates a cooperative communication model for inferring human values associated with multiple desirable goals. To be interpretable to humans, the system simulates human mental dynamics and predicts optimal explanations using graphical models. We conducted psychological experiments to examine the core components of the proposed computational framework. Our results show that real-time human-robot mutual understanding in complex cooperative tasks is achievable with a learning model based on bidirectional communication. We believe that this interaction framework can shed light on bidirectional value alignment in communicative XAI systems and, more broadly, in future human-machine teaming systems.more » « less
-
Improving the performance and explanations of ML algorithms is a priority for adoption by humans in the real world. In critical domains such as healthcare, such technology has significant potential to reduce the burden on humans and considerably reduce manual assessments by providing quality assistance at scale. In today’s data-driven world, artificial intelligence (AI) systems are still experiencing issues with bias, explainability, and human-like reasoning and interpretability. Causal AI is the technique that can reason and make human-like choices making it possible to go beyond narrow Machine learning-based techniques and can be integrated into human decision-making. It also offers intrinsic explainability, new domain adaptability, bias free predictions, and works with datasets of all sizes. In this tutorial of type lecture style, we detail how a richer representation of causality in AI systems using a knowledge graph (KG) based approach is needed for intervention and counterfactual reasoning (Figure 1), how do we get to model-based and domain explainability, how causal representations helps in web and health care.more » « less
-
In recent years, the pace of innovations in the fields of machine learning (ML) has accelerated, researchers in SysML have created algorithms and systems that parallelize ML training over multiple devices or computational nodes. As ML models become more structurally complex, many systems have struggled to provide all-round performance on a variety of models. Particularly, ML scale-up is usually underestimated in terms of the amount of knowledge and time required to map from an appropriate distribution strategy to the model. Applying parallel training systems to complex models adds nontrivial development overheads in addition to model prototyping, and often results in lower-than-expected performance. This tutorial identifies research and practical pain points in parallel ML training, and discusses latest development of algorithms and systems on addressing these challenges in both usability and performance. In particular, this tutorial presents a new perspective of unifying seemingly different distributed ML training strategies. Based on it, introduces new techniques and system architectures to simplify and automate ML parallelization. This tutorial is built upon the authors' years' of research and industry experience, comprehensive literature survey, and several latest tutorials and papers published by the authors and peer researchers. The tutorial consists of four parts. The first part will present a landscape of distributed ML training techniques and systems, and highlight the major difficulties faced by real users when writing distributed ML code with big model or big data. The second part dives deep to explain the mainstream training strategies, guided with real use case. By developing a new and unified formulation to represent the seemingly different data- and model- parallel strategies, we describe a set of techniques and algorithms to achieve ML auto-parallelization, and compiler system architectures for auto-generating and exercising parallelization strategies based on models and clusters. The third part of this tutorial exposes a hidden layer of practical pain points in distributed ML training: hyper-parameter tuning and resource allocation, and introduces techniques to improve these aspects. The fourth part is designed as a hands-on coding session, in which we will walk through the audiences on writing distributed training programs in Python, using the various distributed ML tools and interfaces provided by the Ray ecosystem.more » « less
-
Explaining the results of Machine learning algorithms is crucial given the rapid growth and potential applicability of these methods in critical domains including healthcare, defense, autonomous driving, etc. In this paper, we address this problem in the context of Markov Logic Networks (MLNs) which are highly expressive statistical relational models that combine first-order logic with probabilistic graphical models. MLNs in general are known to be interpretable models, i.e., MLNs can be understood more easily by humans as compared to models learned by approaches such as deep learning. However, at the same time, it is not straightforward to obtain human-understandable explanations specific to an observed inference result (e.g. marginal probability estimate). This is because, the MLN provides a lifted interpretation, one that generalizes to all possible worlds/instantiations, which are not query/evidence specific. In this paper, we extract grounded-explanations, i.e., explanations defined w.r.t specific inference queries and observed evidence. We extract these explanations from importance weights defined over the MLN formulas that encode the contribution of formulas towards the final inference results. We validate our approach in real world problems related to analyzing reviews from Yelp, and show through user-studies that our explanations are richer than state-of-the-art non-relational explainers such as LIME .more » « less
- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1145/3313831.3376873
