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Award ID contains: 2122034

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  1. ; ; ; ; (, Proceedings of the Human Factors and Ergonomics Society Annual Meeting)
    Anticipating risks in software development is always challenging, but particularly so when the software application is part of a novel sociotechnical system with various human and physical components. Our interdisciplinary team of software engineering and human factors researchers is designing such a system. In order to identify and mitigate the risks latent in this previously unexplored space, we have used the premortem method at an early stage in system design. In the premortem, the team ideated failure scenarios across the range of system use, then collaborated on ways to eliminate, mitigate, or monitor the risks of these failures. We have found the premortem method valuable in recognizing and mitigating previously unanticipated risks and in enriching team communication. 
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    Full Text Available 
  2. ; ; ; ; ; (, Proceedings of the 15th International Conference on Computer-Supported Collaborative Learning-CSCL 2022)
    User training and support are crucial factors in bridging the digital divide. The Illuminated Devices sociotechnical system, inspired by our experiences providing online support during COVID-19, will provide personal digital tutoring, accessible anywhere, even with limited prior technology experience. System development leverages a human-centered, design-based research approach. The project will culminate in a pilot rollout and evaluation at three community sites. 
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    Accepted Manuscript Full Text Available