Twitter is an extremely popular micro-blogging social platform with millions of users, generating thousands of tweets per second. The huge amount of Twitter data inspire the researchers to explore the trending topics, event detection and event tracking which help to postulate the fine-grained details and situation awareness. Obtaining situational awareness of any event is crucial in various application domains such as natural calamities, man-made disaster and emergency responses. In this paper, we advocate that data analytics on Twitter feeds can help improve the planning and rescue operations and services as provided by the emergency personnel in the event of unusual circumstances. We take an emotional change detection approach and focus on the users’ emotions, concerns and feelings expressed in tweets during the emergency situations, and analyze those feelings and perceptions in the community involved during the events to provide appropriate feedback to emergency responders and local authorities. We employ improved emotion analysis and change point detection techniques to process, discover and infer the spatiotemporal sentiments of the users. We analyze the tweets from recent Las Vegas shooting (Oct. 2017) and note that the changes in the polarity of the sentiments and articulation of the emotional expressions, if captured successfully can be employed as an informative tool for providing feedback to EMS.
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Analyzing the Sentiment of Crowd for Improving the Emergency Response Services
Twitter is an extremely popular micro-blogging social platform with millions of users, generating thousands of tweets per second. The huge amount of Twitter data inspire the researchers to explore the trending topics, event detection and event tracking which help to postulate the fine-grained details and situation awareness. Obtaining situational awareness of any event is crucial in various application domains such as natural calamities, man made disaster and emergency responses. In this paper, we advocate that data analytics on Twitter feeds can help improve the planning and rescue operations and services as provided by the emergency personnel in the event of unusual circumstances. We take a different approach and focus on the users' emotions, concerns and feelings expressed in tweets during the emergency situations, and analyze those feelings and perceptions in the community involved during the events to provide appropriate feedback to emergency responders and local authorities. We employ sentiment analysis and change point detection techniques to process, discover and infer the spatiotemporal sentiments of the users. We analyze the tweets from recent Las Vegas shooting (Oct. 2017) and note that the changes in the polarity of the sentiments and articulation of the emotional expressions, if captured successfully can be employed as an informative tool for providing feedback to EMS.
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- Award ID(s):
- 1640625
- NSF-PAR ID:
- 10073166
- Date Published:
- Journal Name:
- 2018 IEEE International Conference on Smart Computing (SMARTCOMP)
- Page Range / eLocation ID:
- 1 to 8
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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null (Ed.)Background Human movement is one of the forces that drive the spatial spread of infectious diseases. To date, reducing and tracking human movement during the COVID-19 pandemic has proven effective in limiting the spread of the virus. Existing methods for monitoring and modeling the spatial spread of infectious diseases rely on various data sources as proxies of human movement, such as airline travel data, mobile phone data, and banknote tracking. However, intrinsic limitations of these data sources prevent us from systematic monitoring and analyses of human movement on different spatial scales (from local to global). Objective Big data from social media such as geotagged tweets have been widely used in human mobility studies, yet more research is needed to validate the capabilities and limitations of using such data for studying human movement at different geographic scales (eg, from local to global) in the context of global infectious disease transmission. This study aims to develop a novel data-driven public health approach using big data from Twitter coupled with other human mobility data sources and artificial intelligence to monitor and analyze human movement at different spatial scales (from global to regional to local). Methods We will first develop a database with optimized spatiotemporal indexing to store and manage the multisource data sets collected in this project. This database will be connected to our in-house Hadoop computing cluster for efficient big data computing and analytics. We will then develop innovative data models, predictive models, and computing algorithms to effectively extract and analyze human movement patterns using geotagged big data from Twitter and other human mobility data sources, with the goal of enhancing situational awareness and risk prediction in public health emergency response and disease surveillance systems. Results This project was funded as of May 2020. We have started the data collection, processing, and analysis for the project. Conclusions Research findings can help government officials, public health managers, emergency responders, and researchers answer critical questions during the pandemic regarding the current and future infectious risk of a state, county, or community and the effectiveness of social/physical distancing practices in curtailing the spread of the virus. International Registered Report Identifier (IRRID) DERR1-10.2196/24432more » « less
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Background Stay-at-home orders were one of the controversial interventions to curb the spread of COVID-19 in the United States. The stay-at-home orders, implemented in 51 states and territories between March 7 and June 30, 2020, impacted the lives of individuals and communities and accelerated the heavy usage of web-based social networking sites. Twitter sentiment analysis can provide valuable insight into public health emergency response measures and allow for better formulation and timing of future public health measures to be released in response to future public health emergencies.
Objective This study evaluated how stay-at-home orders affect Twitter sentiment in the United States. Furthermore, this study aimed to understand the feedback on stay-at-home orders from groups with different circumstances and backgrounds. In addition, we particularly focused on vulnerable groups, including older people groups with underlying medical conditions, small and medium enterprises, and low-income groups.
Methods We constructed a multiperiod difference-in-differences regression model based on the Twitter sentiment geographical index quantified from 7.4 billion geo-tagged tweets data to analyze the dynamics of sentiment feedback on stay-at-home orders across the United States. In addition, we used moderated effects analysis to assess differential feedback from vulnerable groups.
Results We combed through the implementation of stay-at-home orders, Twitter sentiment geographical index, and the number of confirmed cases and deaths in 51 US states and territories. We identified trend changes in public sentiment before and after the stay-at-home orders. Regression results showed that stay-at-home orders generated a positive response, contributing to a recovery in Twitter sentiment. However, vulnerable groups faced greater shocks and hardships during the COVID-19 pandemic. In addition, economic and demographic characteristics had a significant moderating effect.
Conclusions This study showed a clear positive shift in public opinion about COVID-19, with this positive impact occurring primarily after stay-at-home orders. However, this positive sentiment is time-limited, with 14 days later allowing people to be more influenced by the status quo and trends, so feedback on the stay-at-home orders is no longer positively significant. In particular, negative sentiment is more likely to be generated in states with a large proportion of vulnerable groups, and the policy plays a limited role. The pandemic hit older people, those with underlying diseases, and small and medium enterprises directly but hurt states with cross-cutting economic situations and more complex demographics over time. Based on large-scale Twitter data, this sociological perspective allows us to monitor the evolution of public opinion more directly, assess the impact of social events on public opinion, and understand the heterogeneity in the face of pandemic shocks.
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Abstract Purpose Social media users share their ideas, thoughts, and emotions with other users. However, it is not clear how online users would respond to new research outcomes. This study aims to predict the nature of the emotions expressed by Twitter users toward scientific publications. Additionally, we investigate what features of the research articles help in such prediction. Identifying the sentiments of research articles on social media will help scientists gauge a new societal impact of their research articles. Design/methodology/approach Several tools are used for sentiment analysis, so we applied five sentiment analysis tools to check which are suitable for capturing a tweet's sentiment value and decided to use NLTK VADER and TextBlob. We segregated the sentiment value into negative, positive, and neutral. We measure the mean and median of tweets’ sentiment value for research articles with more than one tweet. We next built machine learning models to predict the sentiments of tweets related to scientific publications and investigated the essential features that controlled the prediction models. Findings We found that the most important feature in all the models was the sentiment of the research article title followed by the author count. We observed that the tree-based models performed better than other classification models, with Random Forest achieving 89% accuracy for binary classification and 73% accuracy for three-label classification. Research limitations In this research, we used state-of-the-art sentiment analysis libraries. However, these libraries might vary at times in their sentiment prediction behavior. Tweet sentiment may be influenced by a multitude of circumstances and is not always immediately tied to the paper's details. In the future, we intend to broaden the scope of our research by employing word2vec models. Practical implications Many studies have focused on understanding the impact of science on scientists or how science communicators can improve their outcomes. Research in this area has relied on fewer and more limited measures, such as citations and user studies with small datasets. There is currently a critical need to find novel methods to quantify and evaluate the broader impact of research. This study will help scientists better comprehend the emotional impact of their work. Additionally, the value of understanding the public's interest and reactions helps science communicators identify effective ways to engage with the public and build positive connections between scientific communities and the public. Originality/value This study will extend work on public engagement with science, sociology of science, and computational social science. It will enable researchers to identify areas in which there is a gap between public and expert understanding and provide strategies by which this gap can be bridged.more » « less
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The objective of this paper is to propose and test a system analytics framework based on social sensing and text mining to detect topic evolution associated with the performance of infrastructure systems in disasters. Social media, like Twitter, as active channels of communication and information dissemination, provide insights into real-time information and first-hand experience from affected areas in mass emergencies. While the existing studies show the importance of social sensing in improving situational awareness and emergency response in disasters, the use of social sensing for detection and analysis of infrastructure systems and their resilience performance has been rather limited. This limitation is due to the lack of frameworks to model the events and topics (e.g., grid interruption and road closure) evolution associated with infrastructure systems (e.g., power, highway, airport, and oil) in times of disasters. The proposed framework detects infrastructure-related topics of the tweets posted in disasters and their evolutions by integrating searching relevant keywords, text lemmatization, Part-of-Speech (POS) tagging, TF-IDF vectorization, topic modeling by using Latent Dirichlet Allocation (LDA), and K-Means clustering. The application of the proposed framework was demonstrated in a study of infrastructure systems in Houston during Hurricane Harvey. In this case study, more than sixty thousand tweets were retrieved from 150-mile radius in Houston over 39 days. The analysis of topic detection and evolution from user-generated data were conducted, and the clusters of tweets pertaining to certain topics were mapped in networks over time. The results show that the proposed framework enables to summarize topics and track the movement of situations in different disaster phases. The analytics elements of the proposed framework can improve the recognition of infrastructure performance through text-based representation and provide evidence for decision-makers to take actionable measurements.more » « less
- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1109/SMARTCOMP.2018.00067
