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1. Differences in Gradient Emotion Perception: Human vs. Alexa Voices

   https://doi.org/10.21437/Interspeech.2020-1938  

   Cohn, Michelle; Raveh, Eran; Predeck, Kristin; Gessinger, Iona; Möbius, Bernd; Zellou, Georgia (October 2020, Proceedings of Interspeech)

   null (Ed.)

   The present study compares how individuals perceive gradient acoustic realizations of emotion produced by a human voice versus an Amazon Alexa text-to-speech (TTS) voice. We manipulated semantically neutral sentences spoken by both talkers with identical emotional synthesis methods, using three levels of increasing ‘happiness’ (0 %, 33 %, 66% ‘happier’). On each trial, listeners (native speakers of American English, n=99) rated a given sentence on two scales to assess dimensions of emotion: valence (negative-positive) and arousal (calm-excited). Participants also rated the Alexa voice on several parameters to assess anthropomorphism (e.g., naturalness, human-likeness, etc.). Results showed that the emotion manipulations led to increases in perceived positive valence and excitement. Yet, the effect differed by interlocutor: increasing ‘happiness’ manipulations led to larger changes for the human voice than the Alexa voice. Additionally, we observed individual differences in perceived valence/arousal based on participants’ anthropomorphism scores. Overall, this line of research can speak to theories of computer personification and elucidate our changng relationship with voice-AI technology. 

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2. Hey Alexa, Who Am I Talking to?: Analyzing Users’ Perception and Awareness Regarding Third-party Alexa Skills

   https://doi.org/10.1145/3491102.3517510  

   Sabir, Aafaq; Lafontaine, Evan; Das, Anupam (April 2022, CHI Conference on Human Factors in Computing Systems)

   The Amazon Alexa voice assistant provides convenience through automation and control of smart home appliances using voice commands. Amazon allows third-party applications known as skills to run on top of Alexa to further extend Alexa's capability. However, as multiple skills can share the same invocation phrase and request access to sensitive user data, growing security and privacy concerns surround third-party skills. In this paper, we study the availability and effectiveness of existing security indicators or a lack thereof to help users properly comprehend the risk of interacting with different types of skills. We conduct an interactive user study (inviting active users of Amazon Alexa) where participants listen to and interact with real-world skills using the official Alexa app. We find that most participants fail to identify the skill developer correctly (i.e., they assume Amazon also develops the third-party skills) and cannot correctly determine which skills will be automatically activated through the voice interface. We also propose and evaluate a few voice-based skill type indicators, showcasing how users would benefit from such voice-based indicators. 

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3. Use of Intelligent Voice Assistants by Older Adults with Low Technology Use

   Pradhan, Alisha; Lazar, A; Findlater, Leah (April 2020, ACM transactions on computerhuman interaction)

   Voice assistants embodied in smart speakers (e.g., Amazon Echo, Google Home) enable conversational interaction that does not necessarily rely on expertise with mobile or desktop computing. Hence, these voice assistants offer new opportunities to different populations, including individuals who are not interested or able to use traditional computing devices such as computers and smartphones. To understand how older adults who use technology infrequently perceive and use these voice assistants, we conducted a three-week field deployment of the Amazon Echo Dot in the homes of seven older adults. Participants described increased confidence using digital technology and found the conversational voice interfaces easy to use. While some types of usage dropped over the three-week period (e.g., playing music), we observed consistent usage for finding online information. Given that much of this information was health-related, this finding emphasizes the need to revisit concerns about credibility of information with this new interaction medium. Although features to support memory (e.g., setting timers, reminders) were initially perceived as useful, the actual usage was unexpectedly low due to reliability concerns. We discuss how these findings apply to other user groups along with design implications and recommendations for future work on voice user interfaces. 

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4. Use of Intelligent Voice Assistants by Older Adults with Low Technology Use

   https://doi.org/10.1145/3373759  

   Pradhan, Alisha; Lazar, Amanda; Findlater, Leah (August 2020, ACM Transactions on Computer-Human Interaction)

   Voice assistants embodied in smart speakers (e.g., Amazon Echo, Google Home) enable voice-based interaction that does not necessarily rely on expertise with mobile or desktop computing. Hence, these voice assistants offer new opportunities to different populations, including individuals who are not interested or able to use traditional computing devices such as computers and smartphones. To understand how older adults who use technology infrequently perceive and use these voice assistants, we conducted a 3-week field deployment of the Amazon Echo Dot in the homes of seven older adults. While some types of usage dropped over the 3-week period (e.g., playing music), we observed consistent usage for finding online information. Given that much of this information was health-related, this finding emphasizes the need to revisit concerns about credibility of information with this new interaction medium. Although features to support memory (e.g., setting timers, reminders) were initially perceived as useful, the actual usage was unexpectedly low due to reliability concerns. We discuss how these findings apply to other user groups along with design implications and recommendations for future work on voice-user interfaces. 

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5. Tangible Privacy for Smart Voice Assistants: Bystanders' Perceptions of Physical Device Controls

   https://doi.org/10.1145/3555089  

   Ahmad, Imtiaz; Akter, Taslima; Buher, Zachary; Farzan, Rosta; Kapadia, Apu; Lee, Adam J. (November 2022, Proceedings of the ACM on Human-Computer Interaction)

   Smart voice assistants such as Amazon Alexa and Google Home are becoming increasingly pervasive in our everyday environments. Despite their benefits, their miniaturized and embedded cameras and microphones raise important privacy concerns related to surveillance and eavesdropping. Recent work on the privacy concerns of people in the vicinity of these devices has highlighted the need for 'tangible privacy', where control and feedback mechanisms can provide a more assured sense of whether the camera or microphone is 'on' or 'off'. However, current designs of these devices lack adequate mechanisms to provide such assurances. To address this gap in the design of smart voice assistants, especially in the case of disabling microphones, we evaluate several designs that incorporate (or not) tangible control and feedback mechanisms. By comparing people's perceptions of risk, trust, reliability, usability, and control for these designs in a between-subjects online experiment (N=261), we find that devices with tangible built-in physical controls are perceived as more trustworthy and usable than those with non-tangible mechanisms. Our findings present an approach for tangible, assured privacy especially in the context of embedded microphones. 

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