Online antisocial behavior, such as cyberbullying, harassment, and trolling, is a widespread problem that threatens free discussion and has negative physical and mental health consequences for victims and communities. While prior work has proposed automated methods to identify hostile comments in online discussions, these methods work retrospectively on comments that have already been posted, making it difficult to intervene before an interaction escalates. In this paper we instead consider the problem of forecasting future hostilities in online discussions, which we decompose into two tasks: (1) given an initial sequence of non-hostile comments in a discussion, predict whether some future comment will contain hostility; and (2) given the first hostile comment in a discussion, predict whether this will lead to an escalation of hostility in subsequent comments. Thus, we aim to forecast both the presence and intensity of hostile comments based on linguistic and social features from earlier comments. To evaluate our approach, we introduce a corpus of over 30K annotated Instagram comments from over 1,100 posts. Our approach is able to predict the appearance of a hostile comment on an Instagram post ten or more hours in the future with an AUC of .82 (task 1), and can furthermore distinguish between high and low levels of future hostility with an AUC of .91 (task 2).
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Something’s Brewing! Early Prediction of Controversy-causing Posts from Discussion Features
Controversial posts are those that split the preferences of a community, receiving both significant positive and significant negative feedback. Our inclusion of the word “community” here is deliberate: what is controversial to some audiences may not be so to others. Using data from several different communities on reddit.com, we predict the ultimate controversiality of posts, leveraging features drawn from both the textual content and the tree structure of the early comments that initiate the discussion. We find that even when only a handful of comments are available, e.g., the first 5 comments made within 15 minutes of the original post, discussion features often add predictive capacity to strong content-andrate only baselines. Additional experiments on domain transfer suggest that conversations tructure features often generalize to other communities better than conversation-content features do.
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- Award ID(s):
- 1741441
- PAR ID:
- 10113281
- Date Published:
- Journal Name:
- Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies
- Volume:
- 1
- Page Range / eLocation ID:
- 1648 to 1659
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.18653/v1/N19-1166
