People may experience emotions before interacting with automated agents to seek information and support. However, existing literature has not well examined how human emotional states affect their interaction experience with agents or how automated agents should react to emotions. This study proposes to test how participants perceive an empathetic agent (chatbot) vs. a non-empathetic one under various emotional states (i.e., positive, neutral, negative) when the chatbot mediates the initial screening process for student advising. Participants are prompted to recall a previous emotional experience and have text-based conversations with the chatbot. The study confirms the importance of presenting empathetic cues in the design of automated agents to support human-agent collaboration. Participants who recall a positive experience are more sensitive to the chatbot’s empathetic behavior. The empathetic behavior of the chatbot improves participants’ satisfaction and makes those who recall a neutral experience feel more positive during the interaction. The results reveal that participants’ emotional states are likely to influence their tendency to self-disclose, interaction experience, and perception of the chatbot’s empathetic behavior. The study also highlights the increasing need for emotional acknowledgment of people who experience positive emotions so that design efforts need to be designated according to people’s dynamic emotional states.
This study further explores the myth of media multitasking: that is, why people increasingly media multitask despite its known harmful effects on performance. Building on previous research on the emotional gratifications of media multitasking and guided by the dynamic motivational activation (DMA) approach, this study specifies emotional gratifications in terms of positive and negative emotions, as well as their underlying appetitive and aversive motivational changes. Using a dynamic panel analysis of longitudinal experience sampling data collected from 71 adolescents (ages 11–17; 61% girls) over 2 weeks, this study identifies several dynamic reciprocal impacts of media multitasking and the dual motivational systems. As predicted by DMA, media multitasking coactivates both the appetitive and aversive motivational systems, and increases both positive and negative emotions; interestingly, only the appetitive system goes on to determine subsequent media multitasking.
more » « less- NSF-PAR ID:
- 10123267
- Publisher / Repository:
- Oxford University Press
- Date Published:
- Journal Name:
- Human Communication Research
- Volume:
- 45
- Issue:
- 4
- ISSN:
- 0360-3989
- Page Range / eLocation ID:
- p. 371-394
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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Abstract Research shows that certain external factors can affect the mental health of many people in a community. Moreover, the importance of mental health has significantly increased in recent years due to the COVID-19 pandemic. Many people communicate and express their emotions through social media platforms, which provide researchers with opportunities to examine insights into their opinions and mental state. While social sensing studies using social media data have flourished in the last decade, many studies using social media data to detect and predict mental health status have focused on the individual level. In this study, we aim to generate a social sensing index for mental health to monitor emotional well-being, which is closely related to mental health, and to identify daily trends in negative emotions at the city level. We conduct sentiment analysis on Twitter data and compute entropy of the degree of sentiment change to develop the index. We observe sentiment trends fluctuate significantly in response to unusual events. It is found that the social sensing index for mental health reflects both city-wide and local events that trigger negative emotions, as well as areas where negative emotions persist. The study contributes to the growing body of research that uses social media data to examine mental health at a city-level. We focus on mental health at the city-level rather than individual, which provides a broader perspective on the mental health of a population. Social sensing index for mental health allows public health professionals to monitor and identify persistent negative sentiments and potential areas where mental health issues may emerge.
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Background As a number of vaccines for COVID-19 are given emergency use authorization by local health agencies and are being administered in multiple countries, it is crucial to gain public trust in these vaccines to ensure herd immunity through vaccination. One way to gauge public sentiment regarding vaccines for the goal of increasing vaccination rates is by analyzing social media such as Twitter. Objective The goal of this research was to understand public sentiment toward COVID-19 vaccines by analyzing discussions about the vaccines on social media for a period of 60 days when the vaccines were started in the United States. Using the combination of topic detection and sentiment analysis, we identified different types of concerns regarding vaccines that were expressed by different groups of the public on social media. Methods To better understand public sentiment, we collected tweets for exactly 60 days starting from December 16, 2020 that contained hashtags or keywords related to COVID-19 vaccines. We detected and analyzed different topics of discussion of these tweets as well as their emotional content. Vaccine topics were identified by nonnegative matrix factorization, and emotional content was identified using the Valence Aware Dictionary and sEntiment Reasoner sentiment analysis library as well as by using sentence bidirectional encoder representations from transformer embeddings and comparing the embedding to different emotions using cosine similarity. Results After removing all duplicates and retweets, 7,948,886 tweets were collected during the 60-day time period. Topic modeling resulted in 50 topics; of those, we selected 12 topics with the highest volume of tweets for analysis. Administration and access to vaccines were some of the major concerns of the public. Additionally, we classified the tweets in each topic into 1 of the 5 emotions and found fear to be the leading emotion in the tweets, followed by joy. Conclusions This research focused not only on negative emotions that may have led to vaccine hesitancy but also on positive emotions toward the vaccine. By identifying both positive and negative emotions, we were able to identify the public's response to the vaccines overall and to news events related to the vaccines. These results are useful for developing plans for disseminating authoritative health information and for better communication to build understanding and trust.more » « less
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null (Ed.)Opioid use disorder (OUD) is a debilitating disorder that affects millions of people. Neutral cues can acquire motivational properties when paired with the positive emotional effects of drug intoxication to stimulate relapse. However, much less research has been devoted to cues that become conditioned to the aversive effects of opioid withdrawal. We argue that environmental stimuli promote motivation for opioids when cues are paired with withdrawal (conditioned withdrawal) and generate opioid consumption to terminate conditioned withdrawal (conditioned negative reinforcement). We review evidence that cues associated with pain drive opioid consumption, as patients with chronic pain may misuse opioids to escape physical and emotional pain. We highlight sex differences in withdrawal-induced stress reactivity and withdrawal cue processing and discuss neurocircuitry that may underlie withdrawal cue processing in dependent individuals. These studies highlight the importance of studying cues associated with withdrawal in dependent individuals and point to areas for exploration in OUD research.more » « less
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Abstract Purpose Social media users share their ideas, thoughts, and emotions with other users. However, it is not clear how online users would respond to new research outcomes. This study aims to predict the nature of the emotions expressed by Twitter users toward scientific publications. Additionally, we investigate what features of the research articles help in such prediction. Identifying the sentiments of research articles on social media will help scientists gauge a new societal impact of their research articles. Design/methodology/approach Several tools are used for sentiment analysis, so we applied five sentiment analysis tools to check which are suitable for capturing a tweet's sentiment value and decided to use NLTK VADER and TextBlob. We segregated the sentiment value into negative, positive, and neutral. We measure the mean and median of tweets’ sentiment value for research articles with more than one tweet. We next built machine learning models to predict the sentiments of tweets related to scientific publications and investigated the essential features that controlled the prediction models. Findings We found that the most important feature in all the models was the sentiment of the research article title followed by the author count. We observed that the tree-based models performed better than other classification models, with Random Forest achieving 89% accuracy for binary classification and 73% accuracy for three-label classification. Research limitations In this research, we used state-of-the-art sentiment analysis libraries. However, these libraries might vary at times in their sentiment prediction behavior. Tweet sentiment may be influenced by a multitude of circumstances and is not always immediately tied to the paper's details. In the future, we intend to broaden the scope of our research by employing word2vec models. Practical implications Many studies have focused on understanding the impact of science on scientists or how science communicators can improve their outcomes. Research in this area has relied on fewer and more limited measures, such as citations and user studies with small datasets. There is currently a critical need to find novel methods to quantify and evaluate the broader impact of research. This study will help scientists better comprehend the emotional impact of their work. Additionally, the value of understanding the public's interest and reactions helps science communicators identify effective ways to engage with the public and build positive connections between scientific communities and the public. Originality/value This study will extend work on public engagement with science, sociology of science, and computational social science. It will enable researchers to identify areas in which there is a gap between public and expert understanding and provide strategies by which this gap can be bridged.more » « less
