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1. Analyzing the Sentiment of Crowd for Improving the Emergency Response Services

   https://doi.org/10.1109/SMARTCOMP.2018.00067  

   Singh, Neha; Roy, Nirmalya; Gangopadhyay, Aryya (June 2018, 2018 IEEE International Conference on Smart Computing (SMARTCOMP))

   Twitter is an extremely popular micro-blogging social platform with millions of users, generating thousands of tweets per second. The huge amount of Twitter data inspire the researchers to explore the trending topics, event detection and event tracking which help to postulate the fine-grained details and situation awareness. Obtaining situational awareness of any event is crucial in various application domains such as natural calamities, man made disaster and emergency responses. In this paper, we advocate that data analytics on Twitter feeds can help improve the planning and rescue operations and services as provided by the emergency personnel in the event of unusual circumstances. We take a different approach and focus on the users' emotions, concerns and feelings expressed in tweets during the emergency situations, and analyze those feelings and perceptions in the community involved during the events to provide appropriate feedback to emergency responders and local authorities. We employ sentiment analysis and change point detection techniques to process, discover and infer the spatiotemporal sentiments of the users. We analyze the tweets from recent Las Vegas shooting (Oct. 2017) and note that the changes in the polarity of the sentiments and articulation of the emotional expressions, if captured successfully can be employed as an informative tool for providing feedback to EMS. 

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2. Wording Matters: the Effect of Linguistic Characteristics and Political Ideology on Resharing of COVID-19 Vaccine Tweets

   https://doi.org/10.1145/3637876  

   Borghouts, Judith; Huang, Yicong; Hopfer, Suellen; Li, Chen; Mark, Gloria (January 2024, ACM Transactions on Computer-Human Interaction)

   Social media platforms are frequently used to share information and opinions around vaccinations. The more often a message is reshared, the wider the reach of the message and potential influence it may have on shaping people’s opinions to get vaccinated or not. We used a negative binomial regression to investigate whether a message’s linguistic characteristics (degree of concreteness, emotional arousal, and sentiment) and user characteristics (political ideology and number of followers) may influence users’ decisions to reshare tweets related to the COVID-19 vaccine. We analyzed US English-language tweets related to the COVID-19 vaccine between May 2020 and October 2021 (N = 236,054). Tweets with positive and high-arousal words were more often retweeted than negative, low-arousal tweets. Tweets with abstract words were more often retweeted than tweets with concrete words. In addition, while Liberal users were more likely to have tweets with a positive sentiment reshared, Conservative users were more likely to have tweets with a negative sentiment reshared. Our results can inform public health messaging on how to best phrase vaccine information to impact engagement and information resharing, and potentially persuade a wider set of people to get vaccinated. 

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3. Social Media as an Alternative to Surveys of Opinions About the Economy

   https://doi.org/10.1177/0894439319875692  

   Conrad, Frederick G.; Gagnon-Bartsch, Johann A.; Ferg, Robyn A.; Schober, Michael F.; Pasek, Josh; Hou, Elizabeth (August 2021, Social Science Computer Review)

   null (Ed.)

   There is interest in using social media content to supplement or even substitute for survey data. In one of the first studies to test the feasibility of this idea, O’Connor, Balasubramanyan, Routledge, and Smith report reasonably high correlations between the sentiment of tweets containing the word “jobs” and survey-based measures of consumer confidence in 2008–2009. Other researchers report a similar relationship through 2011, but after that time it is no longer observed, suggesting such tweets may not be as promising an alternative to survey responses as originally hoped. But, it’s possible that with the right analytic techniques, the sentiment of “jobs” tweets might still be an acceptable alternative. To explore this, we first classify “jobs” tweets into categories whose content is either related to employment or not, to see whether sentiment of the former correlates more highly with a survey-based measure of consumer sentiment. We then compare the relationship when sentiment is determined with traditional dictionary-based methods versus newer machine learning-based tools developed for Twitter-like texts. We calculated daily sentiment in three different ways and used a measure of association less sensitive to outliers than correlation. None of these approaches improved the size of the relationship in the original or more recent data. We found that the many micro-decisions these analyses require, such as the size of the smoothing interval and the length of the lag between the two series, can significantly affect the outcomes. In the end, despite the earlier promise of tweets as an alternative to survey responses, we find no evidence that the original relationship in these data was more than a chance occurrence. 

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4. Topics and Sentiments of Public Concerns Regarding COVID-19 Vaccines: Social Media Trend Analysis

   https://doi.org/10.2196/30765  

   Monselise, Michal; Chang, Chia-Hsuan; Ferreira, Gustavo; Yang, Rita; Yang, Christopher C (January 2021, Journal of Medical Internet Research)

   Background As a number of vaccines for COVID-19 are given emergency use authorization by local health agencies and are being administered in multiple countries, it is crucial to gain public trust in these vaccines to ensure herd immunity through vaccination. One way to gauge public sentiment regarding vaccines for the goal of increasing vaccination rates is by analyzing social media such as Twitter. Objective The goal of this research was to understand public sentiment toward COVID-19 vaccines by analyzing discussions about the vaccines on social media for a period of 60 days when the vaccines were started in the United States. Using the combination of topic detection and sentiment analysis, we identified different types of concerns regarding vaccines that were expressed by different groups of the public on social media. Methods To better understand public sentiment, we collected tweets for exactly 60 days starting from December 16, 2020 that contained hashtags or keywords related to COVID-19 vaccines. We detected and analyzed different topics of discussion of these tweets as well as their emotional content. Vaccine topics were identified by nonnegative matrix factorization, and emotional content was identified using the Valence Aware Dictionary and sEntiment Reasoner sentiment analysis library as well as by using sentence bidirectional encoder representations from transformer embeddings and comparing the embedding to different emotions using cosine similarity. Results After removing all duplicates and retweets, 7,948,886 tweets were collected during the 60-day time period. Topic modeling resulted in 50 topics; of those, we selected 12 topics with the highest volume of tweets for analysis. Administration and access to vaccines were some of the major concerns of the public. Additionally, we classified the tweets in each topic into 1 of the 5 emotions and found fear to be the leading emotion in the tweets, followed by joy. Conclusions This research focused not only on negative emotions that may have led to vaccine hesitancy but also on positive emotions toward the vaccine. By identifying both positive and negative emotions, we were able to identify the public's response to the vaccines overall and to news events related to the vaccines. These results are useful for developing plans for disseminating authoritative health information and for better communication to build understanding and trust. 

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5. Public Reaction to Scientific Research via Twitter Sentiment Prediction

   https://doi.org/10.2478/jdis-2022-0003  

   Shahzad, Murtuza; Alhoori, Hamed (December 2021, Journal of Data and Information Science)

   Abstract Purpose Social media users share their ideas, thoughts, and emotions with other users. However, it is not clear how online users would respond to new research outcomes. This study aims to predict the nature of the emotions expressed by Twitter users toward scientific publications. Additionally, we investigate what features of the research articles help in such prediction. Identifying the sentiments of research articles on social media will help scientists gauge a new societal impact of their research articles. Design/methodology/approach Several tools are used for sentiment analysis, so we applied five sentiment analysis tools to check which are suitable for capturing a tweet's sentiment value and decided to use NLTK VADER and TextBlob. We segregated the sentiment value into negative, positive, and neutral. We measure the mean and median of tweets’ sentiment value for research articles with more than one tweet. We next built machine learning models to predict the sentiments of tweets related to scientific publications and investigated the essential features that controlled the prediction models. Findings We found that the most important feature in all the models was the sentiment of the research article title followed by the author count. We observed that the tree-based models performed better than other classification models, with Random Forest achieving 89% accuracy for binary classification and 73% accuracy for three-label classification. Research limitations In this research, we used state-of-the-art sentiment analysis libraries. However, these libraries might vary at times in their sentiment prediction behavior. Tweet sentiment may be influenced by a multitude of circumstances and is not always immediately tied to the paper's details. In the future, we intend to broaden the scope of our research by employing word2vec models. Practical implications Many studies have focused on understanding the impact of science on scientists or how science communicators can improve their outcomes. Research in this area has relied on fewer and more limited measures, such as citations and user studies with small datasets. There is currently a critical need to find novel methods to quantify and evaluate the broader impact of research. This study will help scientists better comprehend the emotional impact of their work. Additionally, the value of understanding the public's interest and reactions helps science communicators identify effective ways to engage with the public and build positive connections between scientific communities and the public. Originality/value This study will extend work on public engagement with science, sociology of science, and computational social science. It will enable researchers to identify areas in which there is a gap between public and expert understanding and provide strategies by which this gap can be bridged. 

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