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Social Networking Sites (SNS) offer youth activists and youth empowerment organizations (where adults help youth address community issues) opportunities for civic action. Impression management is critical to youth empowerment organizations’ work online, as they attempt to influence the opinions of their audience. However, there is a dearth of research characterizing online impression management in the context of youth empowerment organizations. To address this research gap, we conducted a qualitative study investigating the use of SNS in a youth empowerment organization. Using Goffman’s dramaturgical model, we characterized how youth tried to hack SNS algorithms, and their desire to better identify their audience. Our findings reveal how youth use SNS to create authentic images and connections with their audience. On the other hand, we discuss adults’ desire to convey a curated organizational image and challenges that arose. We conclude with design implications for tools that support impression management online for youth activists.
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Supporting Youth Activists’ Strategic Use of Social Media: A Qualitative Investigation of Design Opportunities
Social Networking Sites (SNS) provide a platform for engaging youth in activism (e.g., by helping mobilize civic action). While youth typically employ casual approaches to online activism (i.e., quick actions, such as broadcast posts to advertise social justice events), more strategic practices (i.e., those that are more creative and informed) can increase the likelihood of successful online campaigns. However, little work has examined how youth activists can be supported to use SNS more strategically. To address this research gap, we conducted interviews with youth activists, exploring how youth made sense of social network visualizations and their perspectives on how such tools could support their activism efforts. Our findings characterize how participants made inferences about followers’ identities based on their hashtag use, and how they used those inferences in outreach decisions. We conclude with design implications for future research in this area.
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- Award ID(s):
- 1815940
- PAR ID:
- 10189136
- Date Published:
- Journal Name:
- Proceedings of the ACM on humancomputer interaction
- ISSN:
- 2573-0142
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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