You asked, now what? Modeling Students’ Help-Seeking and Coding actions from Re- quest to Resolution
Nigel Bosch
; Antonija Mitrovic
; Agathe Merceron
(Ed.)
Demand for education in Computer Science has increased markedly in recent years. With increased demand has come to an increased need for student support, especially for courses with large programming projects. Instructors commonly provide online post forums or office hours to address this massive demand for help requests. Identifying what types of questions students are asking in those interactions and what triggers their help requests can in turn assist instructors in better managing limited help-providing resources. In this study, we aim to explore students’ help-seeking actions from the two separate approaches we mentioned before and investigate their coding actions before help requests to understand better what motivates students to seek help in programming projects. We collected students’ help request data and commit logs from two Fall offerings of a CS2 course. In our analysis, we first believe that different types of questions should be related to different behavioral patterns. Therefore, we first categorized students’ help requests based on their content (e.g., Implementation, General Debugging, or Addressing Teaching Staff (TS) Test Failures). We found that General Debugging is the most frequently asked question. Then we analyzed how the popularity of each type of request changed over time. Our results suggest thatmore »