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Task-oriented Dialogue (ToD) agents are mostly limited to a few widely-spoken languages, mainly due to the high cost of acquiring training data for each language. Existing low-cost approaches that rely on cross-lingual embeddings or naive machine translation sacrifice a lot of accuracy for data efficiency, and largely fail in creating a usable dialogue agent. We propose automatic methods that use ToD training data in a source language to build a high-quality functioning dialogue agent in another target language that has no training data (i.e. zero-shot) or a small training set (i.e. fewshot). Unlike most prior work in cross-lingual ToD that only focuses on Dialogue State Tracking (DST), we build an end-to-end agent. We show that our approach closes the accuracy gap between few-shot and existing fullshot methods for ToD agents. We achieve this by (1) improving the dialogue data representation, (2) improving entity-aware machine translation, and (3) automatic filtering of noisy translations. We evaluate our approach on the recent bilingual dialogue dataset BiToD. In Chinese to English transfer, in the zero-shot setting, our method achieves 46.7% and 22.0% in Task Success Rate (TSR) and Dialogue Success Rate (DSR) respectively. In the few-shot setting where 10% of the data in the target language is used, we improve the state-of-the-art by 15.2% and 14.0%, coming within 5% of full-shot training.
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NDH-Full: Learning and Evaluating Navigational Agents on Full-Length Dialogue
Communication between human and mobile agents is getting increasingly important as such agents are widely deployed in our daily lives. Vision-and-Dialogue Navigation is one of the tasks that evaluate the agent’s ability to interact with humans for assistance and navigate based on natural language responses. In this paper, we explore the Navigation from Dialogue History (NDH) task, which is based on the Cooperative Vision-and-Dialogue Navigation (CVDN) dataset, and present a state-of-the-art model which is built upon Vision-Language transformers. However, despite achieving competitive performance, we find that the agent in the NDH task is not evaluated appropriately by the primary metric – Goal Progress. By analyzing the performance mismatch between Goal Progress and other metrics (e.g., normalized Dynamic Time Warping) from our state-of-the-art model, we show that NDH’s sub-path based task setup (i.e., navigating partial trajectory based on its correspondent subset of the full dialogue) does not provide the agent with enough supervision signal towards the goal region. Therefore, we propose a new task setup called NDH-Full which takes the full dialogue and the whole navigation path as one instance. We present a strong baseline model and show initial results on this new task. We further describe several approaches that we try, in order to improve the model performance (based on curriculum learning, pre-training, and data-augmentation), suggesting potential useful training methods on this new NDH-Full task.
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- Award ID(s):
- 1840131
- PAR ID:
- 10301949
- Date Published:
- Journal Name:
- Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing
- Page Range / eLocation ID:
- 6432–6442
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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Accepted Manuscript1.0
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- The DOI is not currently available.
