Cross-domain collaborative filtering recommenders exploit data from other domains (e.g., movie ratings) to predict users’ interests in a different target domain (e.g., suggest music). Most current cross-domain recommenders focus on modeling user ratings but pay limited attention to user reviews. Additionally, due to the complexity of these recommender systems, they cannot provide any information to users to support user decisions. To address these challenges, we propose Deep Hybrid Cross Domain (DHCD) model, a cross-domain neural framework, that can simultaneously predict user ratings,
and provide useful information to strengthen the suggestions and support user decision across multiple domains. Specifically, DHCD enhances the predicted ratings by jointly modeling two crucial facets of users’ product assessment: ratings and reviews. To support decisions, it models and provides natural review-like sentences across domains according to user interests and item features. This model is robust in integrating user rating and review information from more than two domains. Our extensive experiments show that DHCD can significantly outperform advanced baselines in rating predictions and review generation tasks. For rating prediction tasks, it outperforms cross-domain and single-domain collaborative filtering as well as hybrid recommender systems. Furthermore, our
review generation experiments suggest an improved perplexity score and transfer of review information in DHCD.
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Multi-criteria and Review-Based Overall Rating Prediction
An overall rating cannot reveal the details of user’s preferences toward each feature of a product. One widespread practice of e-commerce websites is to provide ratings on predefined aspects of the product and user-generated reviews. Most recent multi-criteria works employ aspect preferences of users or user reviews to understand the opinions and behavior of users. However, these works fail to learn how users correlate these information sources when users express their opinion about an item. In this work, we present Multi-task & Multi-Criteria Review-based Rating (MMCRR), a framework to predict the overall ratings of items by learning how users represent their preferences when using multi-criteria ratings and text reviews. We conduct extensive experiments with three real-life datasets and six baseline models. The results show that MMCRR can reduce prediction errors while learning features better from the data.
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- NSF-PAR ID:
- 10302508
- Date Published:
- Journal Name:
- Pacific-Asia Conference on Knowledge Discovery and Data Mining
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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In the era of big data, online doctor review platforms, which enable patients to give feedback to their doctors, have become one of the most important components in healthcare systems. On one hand, they help patients to choose their doctors based on the experience of others. On the other hand, they help doctors to improve the quality of their service. Moreover, they provide important sources for us to discover common concerns of patients and existing problems in clinics, which potentially improve current healthcare systems. In this paper, we systematically investigate the dataset from one of such review platform, namely, ratemds.com, where each review for a doctor comes with an overall rating and ratings of four different aspects. A comprehensive statistical analysis is conducted first for reviews, ratings, and doctors. Then, we explore the content of reviews by extracting latent topics related to different aspects with unsupervised topic modeling techniques. As the core component of this paper, we propose a multi-task learning framework for the document-level multi-aspect sentiment classification. This task helps us to not only recover missing aspect-level ratings and detect inconsistent rating scores but also identify aspect-keywords for a given review based on ratings. The proposed model takes both features of doctors and aspect-keywords into consideration. Extensive experiments have been conducted on two subsets of ratemds dataset to demonstrate the effectiveness of the proposed model.more » « less
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Gender, Soft Skills, and Patient Experience in Online Physician Reviews: A Large-Scale Text AnalysisBackground Online physician reviews are an important source of information for prospective patients. In addition, they represent an untapped resource for studying the effects of gender on the doctor-patient relationship. Understanding gender differences in online reviews is important because it may impact the value of those reviews to patients. Documenting gender differences in patient experience may also help to improve the doctor-patient relationship. This is the first large-scale study of physician reviews to extensively investigate gender bias in online reviews or offer recommendations for improvements to online review systems to correct for gender bias and aid patients in selecting a physician. Objective This study examines 154,305 reviews from across the United States for all medical specialties. Our analysis includes a qualitative and quantitative examination of review content and physician rating with regard to doctor and reviewer gender. Methods A total of 154,305 reviews were sampled from Google Place reviews. Reviewer and doctor gender were inferred from names. Reviews were coded for overall patient experience (negative or positive) by collapsing a 5-star scale and coded for general categories (process, positive/negative soft skills), which were further subdivided into themes. Computational text processing methods were employed to apply this codebook to the entire data set, rendering it tractable to quantitative methods. Specifically, we estimated binary regression models to examine relationships between physician rating, patient experience themes, physician gender, and reviewer gender). Results Female reviewers wrote 60% more reviews than men. Male reviewers were more likely to give negative reviews (odds ratio [OR] 1.15, 95% CI 1.10-1.19; P<.001). Reviews of female physicians were considerably more negative than those of male physicians (OR 1.99, 95% CI 1.94-2.14; P<.001). Soft skills were more likely to be mentioned in the reviews written by female reviewers and about female physicians. Negative reviews of female doctors were more likely to mention candor (OR 1.61, 95% CI 1.42-1.82; P<.001) and amicability (OR 1.63, 95% CI 1.47-1.90; P<.001). Disrespect was associated with both female physicians (OR 1.42, 95% CI 1.35-1.51; P<.001) and female reviewers (OR 1.27, 95% CI 1.19-1.35; P<.001). Female patients were less likely to report disrespect from female doctors than expected from the base ORs (OR 1.19, 95% CI 1.04-1.32; P=.008), but this effect overrode only the effect for female reviewers. Conclusions This work reinforces findings in the extensive literature on gender differences and gender bias in patient-physician interaction. Its novel contribution lies in highlighting gender differences in online reviews. These reviews inform patients’ choice of doctor and thus affect both patients and physicians. The evidence of gender bias documented here suggests review sites may be improved by providing information about gender differences, controlling for gender when presenting composite ratings for physicians, and helping users write less biased reviews.more » « less
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1007/978-3-030-75765-6_38
