An overall rating cannot reveal the details of user’s preferences toward each feature of a product. One widespread practice of e-commerce websites is to provide ratings on predefined aspects of the product and user-generated reviews. Most recent multi-criteria works employ aspect preferences of users or user reviews to understand the opinions and behavior of users. However, these works fail to learn how users correlate these information sources when users express their opinion about an item. In this work, we present Multi-task & Multi-Criteria Review-based Rating (MMCRR), a framework to predict the overall ratings of items by learning how users represent their preferences when using multi-criteria ratings and text reviews. We conduct extensive experiments with three real-life datasets and six baseline models. The results show that MMCRR can reduce prediction errors while learning features better from the data.
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Cross-issue correlation based opinion prediction in cyber argumentation
One of the challenging problems in large scale cyber-argumentation platforms is that users often engage and focus only on a few issues and leave other issues under-discussed and under-acknowledged. This kind of non-uniform participation obstructs the argumentation analysis models to retrieve collective intelligence from the underlying discussion. To resolve this problem, we developed an innovative opinion prediction model for a multi-issue cyber-argumentation environment. Our model predicts users’ opinions on the non-participated issues from similar users’ opinions on related issues using intelligent argumentation techniques and a collaborative filtering method. Based on our detailed experimental results on an empirical dataset collected using our cyber-argumentation platform, our model is 21.7% more accurate, handles data sparsity better than other popular opinion prediction methods. Our model can also predict opinions on multiple issues simultaneously with reasonable accuracy. Contrary to existing opinion prediction models, which only predict whether a user agrees on an issue, our model predicts how much a user agrees on the issue. To our knowledge, this is the first research to attempt multi-issue opinion prediction with the partial agreement in the cyber-argumentation platform. With additional data on non-participated issues, our opinion prediction model can help the collective intelligence analysis models to analyze social phenomena more effectively and accurately in the cyber argumentation platform.
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- Award ID(s):
- 1946391
- PAR ID:
- 10321967
- Date Published:
- Journal Name:
- Argument & Computation
- ISSN:
- 1946-2166
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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