An official website of the United States government
There is growing concern regarding adolescent online risks posed by social media. Prior work calls for a paradigm shift from restrictive approaches towards strength-based solutions to online safety, that provide autonomy and control to teens. To better understand how we might design online safety interventions that help teens deal with online risks, we must include teens as partners in the design and evaluation of online safety solutions. To address this gap, my first dissertation study focused on co-designing online safety features with teens, which showed that teens often design real-time interventions that resemble "nudges". Therefore, my dissertation focuses on evaluating the effectiveness of these nudge designs in an ecologically valid social media simulation. To do this, I will conduct three studies: 1) a User Experience Bootcamp with teens to teach them design skills for co-designing online safety features, 2) a focus group study to design an ecologically valid social media simulation, 3) a between-subjects experiment within a social media simulation for evaluating the effect of nudges in educating teens and helping them make safer choices when exposed to risk. My goal for this research is to understand, design, develop, and evaluate online safety nudges that can help promote self-regulated, autonomous, and safer interactions for teens online.
more »
« less
NudgeCred: Supporting News Credibility Assessment on Social Media Through Nudges
Struggling to curb misinformation, social media platforms are experimenting with design interventions to enhance consumption of credible news on their platforms. Some of these interventions, such as the use of warning messages, are examples of nudges---a choice-preserving technique to steer behavior. Despite their application, we do not know whether nudges could steer people into making conscious news credibility judgments online and if they do, under what constraints. To answer, we combine nudge techniques with heuristic based information processing to design NudgeCred--a browser extension for Twitter. NudgeCred directs users' attention to two design cues: authority of a source and other users' collective opinion on a report by activating three design nudges---Reliable, Questionable, and Unreliable, each denoting particular levels of credibility for news tweets. In a controlled experiment, we found that NudgeCred significantly helped users (n=430) distinguish news tweets' credibility, unrestricted by three behavioral confounds---political ideology, political cynicism, and media skepticism. A five-day field deployment with twelve participants revealed that NudgeCred improved their recognition of news items and attention towards all of our nudges, particularly towards Questionable. Among other considerations, participants proposed that designers should incorporate heuristics that users' would trust. Our work informs nudge-based system design approaches for online media.
more »
« less
- Award ID(s):
- 2041068
- PAR ID:
- 10323201
- Date Published:
- Journal Name:
- Proceedings of the ACM on Human-Computer Interaction
- Volume:
- 5
- Issue:
- CSCW2
- ISSN:
- 2573-0142
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
In recent years, the emergence of fake news outlets has drawn out the importance of news literacy. This is particularly critical in social media where the flood of information makes it difficult for people to assess the veracity of the false stories from such deceitful sources. Therefore, people oftentimes fail to look skeptically at these stories. We explore a way to circumvent this problem by nudging users into making conscious assessments of what online contents are credible. For this purpose, we developed FeedReflect, a browser extension. The extension nudges users to pay more attention and uses reflective questions to engage in news credibility assessment on Twitter. We recruited a small number of university students to use this tool on Twitter. Both qualitative and quantitative analysis of the study suggests the extension helped people accurately assess the credibility of news. This implies FeedReflect can be used for the broader audience to improve online news literacy.more » « less
-
Commitment devices are a technique from behavioral economics that have been shown to mitigate the effects of present bias—the tendency to discount future risks and gains in favor of immediate gratifications. In this paper, we explore the feasibility of using commitment devices to nudge users towards complying with varying online security mitigations. Using two online experiments, with over 1,000 participants total, we offered participants the option to be reminded or to schedule security tasks in the future. We find that both reminders and commitment nudges can increase users’ intentions to install security updates and enable two-factor authentication, but not to configure automatic backups. Using qualitative data, we gain insights into the reasons for postponement and how to improve future nudges. We posit that current nudges may not live up to their full potential, as the timing options offered to users may be too rigid.more » « less
-
Elected officials have privileged roles in public communication. In contrast to national politicians, whose posting content is more likely to be closely scrutinized by a robust ecosystem of nationally focused media outlets, sub-national politicians are more likely to openly disseminate harmful content with limited media scrutiny. In this paper, we analyze the factors that explain the online visibility of over 6.5K unique state legislators in the US and how their visibility might be impacted by posting low-credibility or uncivil content. We conducted a study of posting on Twitter and Facebook (FB) during 2020-21 to analyze how legislators engage with users on these platforms. The results indicate that distributing content with low-credibility information attracts greater attention from users on FB and Twitter for Republicans. Conversely, posting content that is considered uncivil on Twitter receives less attention. A noticeable scarcity of posts containing uncivil content was observed on FB, which may be attributed to the different communication patterns of legislators on these platforms. In most cases, the effect is more pronounced among the most ideologically extreme legislators. Our research explores the influence exerted by state legislators on online political conversations, with Twitter and FB serving as case studies. Furthermore, it sheds light on the differences in the conduct of political actors on these platforms. This study contributes to a better understanding of the role that political figures play in shaping online political discourse.more » « less
-
With the prevalence of risks encountered by youth online, strength-based approaches such as nudges have been recommended as potential solutions to guide teens toward safer decisions. However, most nudging interventions to date have not been designed to cater to teens' unique needs and online safety concerns. To address this gap, this study provided a comprehensive view of adolescents' feedback on online safety nudges to inform the design of more effective online safety interventions. We conducted 12 semi-structured interviews and 3 focus group sessions with 21 teens (13 - 17 years old) via Zoom to get their feedback on three types of nudge designs from two opposing perspectives (i.e., risk victim and perpetrator) and for two different online risks (i.e., Information Breaches and Cyberbullying). Based on the teens' responses, they expressed a desire that nudges need to move beyond solely warning the user to providing a clear and effective action to take in response to the risk. They also identified key differences that affect the perception of nudges in effectively addressing an online risk, they include age, risk medium, risk awareness, and perceived risk severity. Finally, the teens identified several challenges with nudges such as them being easy to ignore, disruptive, untimely, and possibly escalating the risk. To address these, teens recommended clearer and contextualized warnings, risk prevention, and nudge personalization as solutions to ensure effective nudging. Overall, we recommend online safety nudges be designed for victim guidance while providing autonomy to control their experiences, and to ensure accountability and prevention of risk perpetrators to restrict them from causing harm.more » « less
- Free Publicly Accessible Full Text
-
Accepted Manuscript1.0
- Journal Article:
- https://doi.org/10.1145/3479571
