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Struggling to curb misinformation, social media platforms are experimenting with design interventions to enhance consumption of credible news on their platforms. Some of these interventions, such as the use of warning messages, are examples of nudges---a choice-preserving technique to steer behavior. Despite their application, we do not know whether nudges could steer people into making conscious news credibility judgments online and if they do, under what constraints. To answer, we combine nudge techniques with heuristic based information processing to design NudgeCred--a browser extension for Twitter. NudgeCred directs users' attention to two design cues: authority of a source and other users' collective opinion on a report by activating three design nudges---Reliable, Questionable, and Unreliable, each denoting particular levels of credibility for news tweets. In a controlled experiment, we found that NudgeCred significantly helped users (n=430) distinguish news tweets' credibility, unrestricted by three behavioral confounds---political ideology, political cynicism, and media skepticism. A five-day field deployment with twelve participants revealed that NudgeCred improved their recognition of news items and attention towards all of our nudges, particularly towards Questionable. Among other considerations, participants proposed that designers should incorporate heuristics that users' would trust. Our work informs nudge-based system design approaches for online media.
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This content will become publicly available on June 7, 2026
Political Elites in the Attention Economy: Visibility Over Civility and Credibility?
Elected officials have privileged roles in public communication. In contrast to national politicians, whose posting content is more likely to be closely scrutinized by a robust ecosystem of nationally focused media outlets, sub-national politicians are more likely to openly disseminate harmful content with limited media scrutiny. In this paper, we analyze the factors that explain the online visibility of over 6.5K unique state legislators in the US and how their visibility might be impacted by posting low-credibility or uncivil content. We conducted a study of posting on Twitter and Facebook (FB) during 2020-21 to analyze how legislators engage with users on these platforms. The results indicate that distributing content with low-credibility information attracts greater attention from users on FB and Twitter for Republicans. Conversely, posting content that is considered uncivil on Twitter receives less attention. A noticeable scarcity of posts containing uncivil content was observed on FB, which may be attributed to the different communication patterns of legislators on these platforms. In most cases, the effect is more pronounced among the most ideologically extreme legislators. Our research explores the influence exerted by state legislators on online political conversations, with Twitter and FB serving as case studies. Furthermore, it sheds light on the differences in the conduct of political actors on these platforms. This study contributes to a better understanding of the role that political figures play in shaping online political discourse.
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- PAR ID:
- 10627506
- Publisher / Repository:
- AAAI
- Date Published:
- Journal Name:
- Proceedings of the International AAAI Conference on Web and Social Media
- Volume:
- 19
- ISSN:
- 2162-3449
- Page Range / eLocation ID:
- 241 to 258
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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