Challenging behaviors significantly impact learning and socialization of autistic children and can stress and burden their caregivers. Documentation of challenging behaviors is fundamental for identifying what environmental factors influence them, such as how others respond to a child's such behaviors. Caregiver-tracked data on their child's challenging behaviors can help clinical experts make informed recommendations about how to manage such behaviors. To support caregivers in recording their children's challenging behaviors, we developed GeniAuti, a mobile-based data-collection tool built upon a clinical data collection form to document challenging behaviors and other clinically relevant contextual information such as place, duration, intensity, and what triggers such behaviors. Through an open-ended deployment with 19 parent-child pairs and three expert collaborators, caregivers found GeniAuti valuable for (1) becoming more attentive and reflective to behavioral contexts, including their own response strategies, (2) discovering positive aspects of their children's behaviors, and (3) promoting collaboration with clinical experts around the caregiver-tracked data to develop tailored intervention strategies for their children. However, participant experiences surface challenges of logging behaviors in social circumstances, conflicting views between caregivers and clinical experts around the structured recording process, and emotional struggles resulting from recording and reflecting on intensely negative experiences. Considering the complex naturemore »
Tedious Versus Taxing: The Nature of Work in a Behavioral Health Context
The goal of this study was to examine the work practices of behavioral health professionals with a view towards designing interactive systems to support their work. We conducted a qualitative workplace study, including in situ observations and semi-structured interviews, in a multidisciplinary clinic treating pediatric feeding disorders. This paper contributes a detailed characterization of clinicians' work practices and conducts a comparative analysis of three types of work: treatment, record management, and preparation work. We found that clinicians have a preference for taxing over tedious work. For example, they experience real-time data collection as more taxing but less tedious than retroactive data entry. Design efforts should balance the tension between addressing the taxing (data collection during meals) versus the tedious (manually entering data into spreadsheets). Although addressing the taxing improves within-routine efficiency, addressing the tedious improves overall morale. Further, we hypothesize that there is a rewarding or unrewarding quality to work that is dictated in part by its social, temporal, and clinical characteristics. We discuss conceptual and design implications for supporting clinical work, and highlight considerations unique to behavioral health.
- Award ID(s):
- 1816319
- Publication Date:
- NSF-PAR ID:
- 10332286
- Journal Name:
- Proceedings of the ACM on Human-Computer Interaction
- Volume:
- 5
- Issue:
- CSCW2
- Page Range or eLocation-ID:
- 1 to 24
- ISSN:
- 2573-0142
- Sponsoring Org:
- National Science Foundation
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