With the rapid development of decision aids that are driven by AI models, the practice of AI-assisted decision making has become increasingly prevalent. To improve the human-AI team performance in decision making, earlier studies mostly focus on enhancing humans' capability in better utilizing a given AI-driven decision aid. In this paper, we tackle this challenge through a complementary approach—we aim to train behavior-aware AI by adjusting the AI model underlying the decision aid to account for humans' behavior in adopting AI advice. In particular, as humans are observed to accept AI advice more when their confidence in their own judgement is low, we propose to train AI models with a human-confidence-based instance weighting strategy, instead of solving the standard empirical risk minimization problem. Under an assumed, threshold-based model characterizing when humans will adopt the AI advice, we first derive the optimal instance weighting strategy for training AI models. We then validate the efficacy and robustness of our proposed method in improving the human-AI joint decision making performance through systematic experimentation on synthetic datasets. Finally, via randomized experiments with real human subjects along with their actual behavior in adopting the AI advice, we demonstrate that our method can significantly improve the decision making performance of the human-AI team in practice.
more »
« less
Explaining Algorithm Aversion with Metacognitive Bandits
Human-AI collaboration is an increasingly commonplace part of decision-making in real world applications. However, how humans behave when collaborating with AI is not well understood. We develop metacognitive bandits, a computational model of a human's advice-seeking behavior when working with an AI. The model describes a person's metacognitive process of deciding when to rely on their own judgment and when to solicit the advice of the AI. It also accounts for the difficulty of each trial in making the decision to solicit advice. We illustrate that the metacognitive bandit makes decisions similar to humans in a behavioral experiment. We also demonstrate that algorithm aversion, a widely reported bias, can be explained as the result of a quasi-optimal sequential decision-making process. Our model does not need to assume any prior biases towards AI to produce this behavior.
more »
« less
- Award ID(s):
- 1927245
- PAR ID:
- 10349254
- Date Published:
- Journal Name:
- Proceedings of the Annual Meeting of the Cognitive Science Society
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
The increased integration of artificial intelligence (AI) technologies in human workflows has resulted in a new paradigm of AI-assisted decision making,in which an AI model provides decision recommendations while humans make the final decisions. To best support humans in decision making, it is critical to obtain a quantitative understanding of how humans interact with and rely on AI. Previous studies often model humans' reliance on AI as an analytical process, i.e., reliance decisions are made based on cost-benefit analysis. However, theoretical models in psychology suggest that the reliance decisions can often be driven by emotions like humans' trust in AI models. In this paper, we propose a hidden Markov model to capture the affective process underlying the human-AI interaction in AI-assisted decision making, by characterizing how decision makers adjust their trust in AI over time and make reliance decisions based on their trust. Evaluations on real human behavior data collected from human-subject experiments show that the proposed model outperforms various baselines in accurately predicting humans' reliance behavior in AI-assisted decision making. Based on the proposed model, we further provide insights into how humans' trust and reliance dynamics in AI-assisted decision making is influenced by contextual factors like decision stakes and their interaction experiences.more » « less
-
AI assistance in decision-making has become popular, yet people's inappropriate reliance on AI often leads to unsatisfactory human-AI collaboration performance. In this paper, through three pre-registered, randomized human subject experiments, we explore whether and how the provision of second opinions may affect decision-makers' behavior and performance in AI-assisted decision-making. We find that if both the AI model's decision recommendation and a second opinion are always presented together, decision-makers reduce their over-reliance on AI while increase their under-reliance on AI, regardless whether the second opinion is generated by a peer or another AI model. However, if decision-makers have the control to decide when to solicit a peer's second opinion, we find that their active solicitations of second opinions have the potential to mitigate over-reliance on AI without inducing increased under-reliance in some cases. We conclude by discussing the implications of our findings for promoting effective human-AI collaborations in decision-making.more » « less
-
Recent advances in AI models have increased the integration of AI-based decision aids into the human decision making process. To fully unlock the potential of AI- assisted decision making, researchers have computationally modeled how humans incorporate AI recommendations into their final decisions, and utilized these models to improve human-AI team performance. Meanwhile, due to the “black-box” nature of AI models, providing AI explanations to human decision makers to help them rely on AI recommendations more appropriately has become a common practice. In this paper, we explore whether we can quantitatively model how humans integrate both AI recommendations and explanations into their decision process, and whether this quantitative understanding of human behavior from the learned model can be utilized to manipulate AI explanations, thereby nudging individuals towards making targeted decisions. Our extensive human experiments across various tasks demonstrate that human behavior can be easily influenced by these manipulated explanations towards targeted outcomes, regardless of the intent being adversarial or benign. Furthermore, individuals often fail to detect any anomalies in these explanations, despite their decisions being affected by them.more » « less
-
Recent advances in AI models have increased the integration of AI-based decision aids into the human decision making process. To fully unlock the potential of AI-assisted decision making, researchers have computationally modeled how humans incorporate AI recommendations into their final decisions, and utilized these models to improve human-AI team performance. Meanwhile, due to the black-box'' nature of AI models, providing AI explanations to human decision makers to help them rely on AI recommendations more appropriately has become a common practice. In this paper, we explore whether we can quantitatively model how humans integrate both AI recommendations and explanations into their decision process, and whether this quantitative understanding of human behavior from the learned model can be utilized to manipulate AI explanations, thereby nudging individuals towards making targeted decisions. Our extensive human experiments across various tasks demonstrate that human behavior can be easily influenced by these manipulated explanations towards targeted outcomes, regardless of the intent being adversarial or benign. Furthermore, individuals often fail to detect any anomalies in these explanations, despite their decisions being affected by them.more » « less
An official website of the United States government

