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Undergraduate teaching assistants (UTAs) office hours are an approachable way for students to get help, but little is known about why and for what do the students choose to attend office hours. We sought to understand what kind of help the students believe they need by analyzing the problem-solving step students self-reported when joining the office hours queue app. We used the UPIC framework to aggregate course specific problem-solving steps to enable comparing between seven data sets from a CS1 and a data science course across four semesters. We then compared the class-level and student-level phase distributions to understand the differences between the two courses and the two levels in the courses. We found most students have a "primary phase" where a majority of their interactions fall, and there are significant individual differences in their phase distributions. Moreover, we did not find either students' demographics or the context of their first visits to significantly impact their individual differences in the phase distributions, suggesting students may have fixed beliefs on how to approach office hours. Finally, a strong majority of interactions happen within 3 days of the deadline, such that the UPIC distribution for those days looks like the class-level phase distribution.
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Too long to wait and not much to do: Modeling student behaviors while waiting for help in online office hours.
Promptly addressing students’ help requests on their programming assignments has become more and more challenging in computer science education. Since the pandemic, most instructors use online office hours to answer questions. Prior studies have shown increased student participation with online office hours. This popularity has led to significantly longer wait times in the office hours queue, and various strategies for selecting the next student to help may impact wait time. For example, prioritizing students who have not been seen on the day of the deadline will extend the wait time for students who are frequently rejoining the queue. To better understand this problem, we explored students’ behavior when they are waiting in the queue. We investigate the amount of time students are willing to wait in the queue by modeling the distribution of cancellation time. We find that after waiting for 49 minutes, most students will cancel their help request. Then, we looked at students’ coding actions during the waiting period and found that only 21% of students have commits while waiting. Surprisingly, students who waited for hours did not commit their work for automated feedback. Our findings suggest that time in the queue should be considered in addition to other factors like last interaction when selecting the next student to help during office hours to minimize canceled interactions.
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- Award ID(s):
- 1821475
- PAR ID:
- 10392589
- Editor(s):
- Akram, Bita; Shi, Yang; Brusilovsky, Peter; I-han Hsiao, Sharon; Leinonen, Juho
- Date Published:
- Journal Name:
- Proceedings of the 7th Educational Data Mining in Computer Science Education (CSEDM) Workshop
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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