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In Computer Science (CS) education, instructors use office hours for one-on-one help-seeking. Prior work has shown that traditional in-person office hours may be underutilized. In response many instructors are adding or transitioning to virtual office hours. Our research focuses on comparing in-person and online office hours to investigate differences between performance, interaction time, and the characteristics of the students who utilize in-person and virtual office hours. We analyze a rich dataset covering two semesters of a CS2 course which used in-person office hours in Fall 2019 and virtual office hours in Fall 2020. Our data covers students' use of office hours, the nature of their questions, and the time spent receiving help as well as demographic and attitude data. Our results show no relationship between student's attendance in office hours and class performance. However we found that female students attended office hours more frequently, as did students with a fixed mindset in computing, and those with weaker skills in transferring theory to practice. We also found that students with low confidence in or low enjoyment toward CS were more active in virtual office hours. Finally, we observed a significant correlation between students attending virtual office hours and an increased interest in CS study; while students attending in-person office hours tend to show an increase in their growth mindset.
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This content will become publicly available on June 1, 2026
Factors Influencing Student Motivations and Experiences in STEM Course Office Hours
Office hours are a part of nearly all science, technology, engineering, and mathematics (STEM) courses, with many academic and affective benefits for students who attend. However, despite their ubiquity, there has only been limited past work examining the sources of knowledge students draw from to shape their perceptions of office hours, as well as the factors that influence students' experiences in STEM course office hours. Here, we conducted semistructured interviews with 20 students enrolled in an introductory STEM course to investigate what motivates students to attend STEM course office hours, the factors that shape their experiences in office hours, and what influenced their conceptions of office hours. We situate our work using expectancy value theory and racialized opportunity cost, identifying that students' experiences with office hours in high school and how an instructor describes office hours in a class and on the syllabus influence students' expectancies and perceived value and costs for attending office hours. In addition, we find that most students are motivated by the need for help with course content, though some students report a higher perceived cost of attending office hours when they have lower self-efficacy in the course. We conclude by providing recommendations for instructors to encourage student engagement with office hours.
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- PAR ID:
- 10620807
- Editor(s):
- Harrison, Colin
- Publisher / Repository:
- ASCB
- Date Published:
- Journal Name:
- CBE—Life Sciences Education
- Volume:
- 24
- Issue:
- 2
- ISSN:
- 1931-7913
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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