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This design project arose with the purpose to intervene within the current landscape of content moderation. Our team’s primary focus is community moderators, specifically volunteer moderators for online community spaces. Community moderators play a key role in up-keeping the guidelines and culture of online community spaces, as well as managing and protecting community members against harmful content online. Yet, community moderators notably lack the official resources and training that their commercial moderator counterparts have. To address this, we present ModeratorHub, a knowledge sharing platform that focuses on community moderation. In our current design stage, we focused 2 features: (1) moderation case documentation and (2) moderation case sharing. These are our team’s initial building blocks of a larger intervention aimed to support moderators and promote social support and collaboration among end users of online community ecosystems.
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Tools with Histories: Exploring NFC-Tagging to Support Hybrid Documentation Practices and Knowledge Discovery in Makerspaces.
We present the design research process towards a novel learning technology to improve instructional documentation in makerspaces. Our focus is on the ways in which smart tools can better support learning practices, with a particular emphasis on role of documentation plays. We first describe a co-design process with educational stakeholder that generated concepts for NFC-enabled forms of hybrid documentation. This solution developed offers a process for coupling physical tools, parts and materials to online resources in order to help make documentation ready-at-hand for learners. Findings from a subsequent focus group led to a refined implementation. Our preliminary evaluation in a high school settings highlighted the value of integrating online documentation formats to support youth navigating a broad array of fabrication tools and parts. Educators valued the solutions ability to support self-directed learning and to increase student access and agency with instructional resources.
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- Award ID(s):
- 1736189
- PAR ID:
- 10392746
- Date Published:
- Journal Name:
- HCI International 2020
- Volume:
- 12427
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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