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Standardized privacy labels that succinctly summarize those data practices that people are most commonly concerned about offer the promise of providing users with more effective privacy notices than fulllength privacy policies. With their introduction by Apple in iOS 14 and Google’s recent adoption in its Play Store, mobile app privacy labels are for the first time available at scale to users. We report the first in-depth interview study with 24 lay iPhone users to investigate their experiences, understanding, and perceptions of Apple’s privacy labels. We uncovered misunderstandings of and dissatisfaction with the iOS privacy labels that hinder their effectiveness, including confusing structure, unfamiliar terms, and disconnection from permission settings and controls. We identify areas where app privacy labels might be improved and propose suggestions to address shortcomings to make them more understandable, usable, and useful.
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Do Privacy Labels Answer Users’ Privacy Questions?
Inspired by earlier academic research, iOS app privacy labels and the recent Google Play data safety labels have been introduced as a way to systematically present users with concise summaries of an app’s data practices. Yet, little research has been conducted to determine how well today’s mobile app privacy labels address people’s actual privacy concerns or questions. We analyze a crowd-sourced corpus of privacy questions collected from mobile app users to determine to what extent these mobile app labels actually address users’ privacy concerns and questions. While there are differences between iOS labels and Google Play labels, our results indicate that an important percentage of people’s privacy questions are not answered or only partially addressed in today’s labels. Findings from this work not only shed light on the additional fields that would need to be included in mobile app privacy labels but can also help inform refinements to existing labels to better address users’ typical privacy questions.
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- Award ID(s):
- 1914486
- PAR ID:
- 10426770
- Date Published:
- Journal Name:
- Workshop on Usable Security and Privacy
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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Accepted Manuscript1.0
- Conference Paper:
- The DOI is not currently available.
