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The concept of using automated vehicles as mobile workspaces is now emerging. Consequently, the in- vehicle environment of automated vehicles must be redesigned to support user interactions in performing work-related tasks. During the design phase, interaction designers often use personas to understand target user groups. Personas are representations of prototypical users and are constructed from user surveys and interview data. Although data-driven, large samples of user data are typically assessed qualitatively and may result in personas that are not representative of target user groups. To create representative personas, this paper demonstrates a data analytics approach to persona development for future mobile workspaces using data from the occupational information network (O*NET). O*NET consists of data on 968 occupations, each defined by 277 features. The data were reduced using dimensionality reduction and 7 personas were identified using cluster analysis. Finally, the important features of each persona were identified using logistic regression.
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Using Multi-Encoder Fusion Strategies to Improve Personalized Response Selection
Personalized response selection systems are generally grounded on persona. However, a correlation exists between persona and empathy, which these systems do not explore well. Also, when a contradictory or off-topic response is selected, faithfulness to the conversation context plunges. This paper attempts to address these issues by proposing a suite of fusion strategies that capture the interaction between persona, emotion, and entailment information of the utterances. Ablation studies on the Persona-Chat dataset show that incorporating emotion and entailment improves the accuracy of response selection. We combine our fusion strategies and concept-flow encoding to train a BERT-based model which outperforms the previous methods by margins larger than 2.3% on original personas and 1.9% on revised personas in terms of hits@1 (top-1 accuracy), achieving a new state-of-the-art performance on the Persona-Chat dataset
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- Award ID(s):
- 2214070
- PAR ID:
- 10441744
- Date Published:
- Journal Name:
- Proceedings of the 29th International Conference on Computational Linguistics (COLING)
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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Accepted Manuscript1.0
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