We show that malicious COVID-19 content, including racism, disinformation, and misinformation, exploits the multiverse of online hate to spread quickly beyond the control of any individual social media platform. We provide a first mapping of the online hate network across six major social media platforms. We demonstrate how malicious content can travel across this network in ways that subvert platform moderation efforts. Machine learning topic analysis shows quantitatively how online hate communities are sharpening COVID-19 as a weapon, with topics evolving rapidly and content becoming increasingly coherent. Based on mathematical modeling, we provide predictions of how changes to content moderation policies can slow the spread of malicious content.
On October 27th, 2022, Elon Musk purchased Twitter, becoming its new CEO and firing many top executives in the process. Musk listed fewer restrictions on content moderation and removal of spam bots among his goals for the platform. Given findings of prior research on moderation and hate speech in online communities, the promise of less strict content moderation poses the concern that hate will rise on Twitter. We examine the levels of hate speech and prevalence of bots before and after Musk's acquisition of the platform. We find that hate speech rose dramatically upon Musk purchasing Twitter and the prevalence of most types of bots increased, while the prevalence of astroturf bots decreased.
more » « less- Award ID(s):
- 2051101
- PAR ID:
- 10517204
- Publisher / Repository:
- Proceedings of the International AAAI Conference on Web and Social Media
- Date Published:
- Journal Name:
- Proceedings of the International AAAI Conference on Web and Social Media
- Volume:
- 17
- ISSN:
- 2162-3449
- Page Range / eLocation ID:
- 1133 to 1137
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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Online harassment and content moderation have been well-documented in online communities. However, new contexts and systems always bring new ways of harassment and need new moderation mechanisms. This study focuses on hate raids, a form of group attack in real-time in live streaming communities. Through a qualitative analysis of hate raids discussion in the Twitch subreddit (r/Twitch), we found that (1) hate raids as a human-bot coordinated group attack leverages the live stream system to attack marginalized streamers and other potential groups with(out) breaking the rules, (2) marginalized streamers suffer compound harms with insufficient support from the platform, (3) moderation strategies are overwhelmingly technical, but streamers still struggle to balance moderation and participation considering their marginalization status and needs. We use affordances as a lens to explain how hate raids happens in live streaming systems and propose moderation-by-design as a lens when developing new features or systems to mitigate the potential abuse of such designs.
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Twitter bot detection is vital in combating misinformation and safeguarding the integrity of social media discourse. While malicious bots are becoming more and more sophisticated and personalized, standard bot detection approaches are still agnostic to social environments (henceforth, communities) the bots operate at. In this work, we introduce community-specific bot detection, estimating the percentage of bots given the context of a community. Our method{---}BotPercent{---}is an amalgamation of Twitter bot detection datasets and feature-, text-, and graph-based models, adjusted to a particular community on Twitter. We introduce an approach that performs confidence calibration across bot detection models, which addresses generalization issues in existing community-agnostic models targeting individual bots and leads to more accurate community-level bot estimations. Experiments demonstrate that BotPercent achieves state-of-the-art performance in community-level Twitter bot detection across both balanced and imbalanced class distribution settings, presenting a less biased estimator of Twitter bot populations within the communities we analyze. We then analyze bot rates in several Twitter groups, including users who engage with partisan news media, political communities in different countries, and more. Our results reveal that the presence of Twitter bots is not homogeneous, but exhibiting a spatial-temporal distribution with considerable heterogeneity that should be taken into account for content moderation and social media policy making.more » « less
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Abstract Social stereotypes negatively impact individuals’ judgments about different groups and may have a critical role in understanding language directed toward marginalized groups. Here, we assess the role of social stereotypes in the automated detection of hate speech in the English language by examining the impact of social stereotypes on annotation behaviors, annotated datasets, and hate speech classifiers. Specifically, we first investigate the impact of novice annotators’ stereotypes on their hate-speech-annotation behavior. Then, we examine the effect of normative stereotypes in language on the aggregated annotators’ judgments in a large annotated corpus. Finally, we demonstrate how normative stereotypes embedded in language resources are associated with systematic prediction errors in a hate-speech classifier. The results demonstrate that hate-speech classifiers reflect social stereotypes against marginalized groups, which can perpetuate social inequalities when propagated at scale. This framework, combining social-psychological and computational-linguistic methods, provides insights into sources of bias in hate-speech moderation, informing ongoing debates regarding machine learning fairness.more » « less
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Abstract Citizen-generated counter speech is a promising way to fight hate speech and promote peaceful, non-polarized discourse. However, there is a lack of large-scale longitudinal studies of its effectiveness for reducing hate speech. To this end, we perform an exploratory analysis of the effectiveness of counter speech using several different macro- and micro-level measures to analyze 180,000 political conversations that took place on German Twitter over four years. We report on the dynamic interactions of hate and counter speech over time and provide insights into whether, as in ‘classic’ bullying situations, organized efforts are more effective than independent individuals in steering online discourse. Taken together, our results build a multifaceted picture of the dynamics of hate and counter speech online. While we make no causal claims due to the complexity of discourse dynamics, our findings suggest that organized hate speech is associated with changes in public discourse and that counter speech—especially when organized—may help curb hateful rhetoric in online discourse.more » « less
- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Journal Article:
- https://doi.org/10.1609/icwsm.v17i1.22222
