Social media users have long been aware of opaque content moderation systems and how they shape platform environments. On TikTok, creators increasingly utilize algospeak to circumvent unjust content restriction, meaning, they change or invent words to prevent TikTok’s content moderation algorithm from banning their video (e.g., “le$bean” for “lesbian”). We interviewed 19 TikTok creators about their motivations and practices of using algospeak in relation to their experience with TikTok’s content moderation. Participants largely anticipated how TikTok’s algorithm would read their videos, and used algospeak to evade unjustified content moderation while simultaneously ensuring target audiences can still find their videos. We identify non-contextuality, randomness, inaccuracy, and bias against marginalized communities as major issues regarding freedom of expression, equality of subjects, and support for communities of interest. Using algospeak, we argue for a need to improve contextually informed content moderation to valorize marginalized and tabooed audiovisual content on social media.
more »
« less
This content will become publicly available on April 17, 2025
Form-From: A Design Space of Social Media Systems
Social media systems are as varied as they are pervasive. They have been almost universally adopted for a broad range of purposes including work, entertainment, activism, and decision making. As a result, they have also diversified, with many distinct designs differing in content type, organization, delivery mechanism, access control, and many other dimensions. In this work, we aim to characterize and then distill a concise design space of social media systems that can help us understand similarities and differences, recognize potential consequences of design choice, and identify spaces for innovation. Our model, which we call Form-From, characterizes social media based on (1) the form of the content, either threaded or flat, and (2) from where or from whom one might receive content, ranging from spaces to networks to the commons. We derive Form-From inductively from a larger set of 62 dimensions organized into 10 categories. To demonstrate the utility of our model, we trace the history of social media systems as they traverse the Form-From space over time, and we identify common design patterns within cells of the model.
more »
« less
- Award ID(s):
- 2236618
- PAR ID:
- 10525111
- Publisher / Repository:
- ACM
- Date Published:
- Journal Name:
- Proceedings of the ACM on Human-Computer Interaction
- Volume:
- 8
- Issue:
- CSCW1
- ISSN:
- 2573-0142
- Page Range / eLocation ID:
- 1 to 47
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
With the growing ubiquity of the Internet and access to media-based social media platforms, the risks associated with media content sharing on social media and the need for safety measures against such risks have grown paramount. At the same time, risk is highly contextualized, especially when it comes to media content youth share privately on social media. In this work, we conducted qualitative content analyses on risky media content flagged by youth participants and research assistants of similar ages to explore contextual dimensions of youth online risks. The contextual risk dimensions were then used to inform semi- and self-supervised state-of-the-art vision transformers to automate the process of identifying risky images shared by youth. We found that vision transformers are capable of learning complex image features for use in automated risk detection and classification. The results of our study serve as a foundation for designing contextualized and youth-centered machine-learning methods for automated online risk detection.more » « less
-
Social media users create folk theories to help explain how elements of social media operate. Marginalized social media users face disproportionate content moderation and removal on social media platforms. We conducted a qualitative interview study (n = 24) to understand how marginalized social media users may create folk theories in response to content moderation and their perceptions of platforms’ spirit, and how these theories may relate to their marginalized identities. We found that marginalized social media users develop folk theories informed by their perceptions of platforms’ spirit to explain instances where their content was moderated in ways that violate their perceptions of how content moderation should work in practice. These folk theories typically address content being removed despite not violating community guidelines, along with bias against marginalized users embedded in guidelines. We provide implications for platforms, such as using marginalized users’ folk theories as tools to identify elements of platform moderation systems that function incorrectly and disproportionately impact marginalized users.more » « less
-
PurposeResearch on artificial intelligence (AI) and its potential effects on the workplace is increasing. How AI and the futures of work are framed in traditional media has been examined in prior studies, but current research has not gone far enough in examining how AI is framed on social media. This paper aims to fill this gap by examining how people frame the futures of work and intelligent machines when they post on social media. Design/methodology/approachWe investigate public interpretations, assumptions and expectations, referring to framing expressed in social media conversations. We also coded the emotions and attitudes expressed in the text data. A corpus consisting of 998 unique Reddit post titles and their corresponding 16,611 comments was analyzed using computer-aided textual analysis comprising a BERTopic model and two BERT text classification models, one for emotion and the other for sentiment analysis, supported by human judgment. FindingsDifferent interpretations, assumptions and expectations were found in the conversations. Three subframes were analyzed in detail under the overarching frame of the New World of Work: (1) general impacts of intelligent machines on society, (2) undertaking of tasks (augmentation and substitution) and (3) loss of jobs. The general attitude observed in conversations was slightly positive, and the most common emotion category was curiosity. Originality/valueFindings from this research can uncover public needs and expectations regarding the future of work with intelligent machines. The findings may also help shape research directions about futures of work. Furthermore, firms, organizations or industries may employ framing methods to analyze customers’ or workers’ responses or even influence the responses. Another contribution of this work is the application of framing theory to interpreting how people conceptualize the future of work with intelligent machines.more » « less
-
Social media platforms make trade-offs in their design and policy decisions to attract users and stand out from other platforms. These decisions are influenced by a number of considerations, e.g. what kinds of content moderation to deploy or what kinds of resources a platform has access to. Their choices play into broader political tensions; social media platforms are situated within a social context that frames their impact, and they can have politics through their design that enforce power structures and serve existing authorities. We turn to Pillowfort, a small social media platform, to examine these political tensions as a case study. Using a discourse analysis, we examine public discussion posts between staff and users as they negotiate the site's development over a period of two years. Our findings illustrate the tensions in navigating the politics that users bring with them from previous platforms, the difficulty of building a site's unique identity and encouraging commitment, and examples of how design decisions can both foster and break trust with users. Drawing from these findings, we discuss how the success and failure of new social media platforms are impacted by political influences on design and policy decisions.more » « less