Current large language model (LLM) development treats task-solving and preference-alignment as separate challenges, optimizing first for objective correctness, then for alignment to aggregated human preferences. This paradigm fails in human-facing applications where solving a problem correctly is insufficient if the response mismatches the user’s needs. This challenge intensifies in just-in-time scenarios where no prior user interaction history exists due to cold-start conditions or privacy constraints. LLMs need to proactively identify what they don’t know about the user, strategically elicit preference values through questioning, then adapt their reasoning processes and responses accordingly—a complicated chain of cognitive processes which we term personalized reasoning. We introduce PREFDISCO, an evaluation methodology that transforms static benchmarks into interactive personalization tasks using psychologically-grounded personas with sparse, context-dependent preferences, and define PREFALIGN as a fine-grained rubric-based metric for measuring preference alignment. PREFDISCO builds scenarios where identical questions require different reasoning chains depending on user context, as optimal explanation approaches vary by individual expertise and preferences while maintaining factual accuracy. Evaluation of 21 frontier models across 10 tasks reveals 29.0% of naive personalization attempts produce worse preference alignment than generic responses, yet generic responses also fail to serve individual user needs. These findings suggest personalized reasoning requires dedicated development rather than emerging naturally. PREFDISCO provides a foundation for developing systems that can adapt to individual users in education, healthcare, and technical domains where personalization is critical.
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Stakeholder Preference Extraction From Scenarios
Companies use personalization to tailor user experiences. Personalization appears in search engines and online stores, which include salutations and statistically learned correlations over search-, browsing- and purchase-histories. However, users have a wider variety of substantive, domain-specific preferences that affect their choices when they use directory services, and these have largely been overlooked or ignored. The contributions of this paper include: (1) a grounded theory describing how stakeholder preferences are expressed in text scenarios; (2) an app feature survey to assess whether elicited preferences represent missing requirements in existing systems; (3) an evaluation of three classifiers to label preference words in scenarios; and (4) a linker to build preference phrases by linking labeled preference words to each other based on word position. In this study, the authors analyzed 217 elicited directory service scenarios across 12 domain categories to yield a total of 7,661 stakeholder preferences labels. The app survey yielded 43 stakeholder preferences that were missed on average 49.7% by 15 directory service websites studied. The BERT-based transformer showed the best average overall 81.1% precision, 84.4% recall and 82.6% F1-score when tested on unseen domains. Finally, the preference linker correctly links preference phrases with 90.1% accuracy. Given these results, we believe directory service developers can use this approach to automatically identify user preferences to improve service designs.
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- PAR ID:
- 10561329
- Publisher / Repository:
- IEEE
- Date Published:
- Journal Name:
- IEEE Transactions on Software Engineering
- Volume:
- 50
- Issue:
- 1
- ISSN:
- 0098-5589
- Page Range / eLocation ID:
- 69 to 84
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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