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Despite more focused attention in the wake of the COVID-19 pandemic, high online attrition remains both a concern and a mystery; gaps in our knowledge exist as to why students so often do not complete online courses. Pre-pandemic, and using a sample of 780 students who dropped out of fully online courses (or the same course face-to-face) from a large university system in the Northeast U.S., students were explicitly asked about their specific reasons for course withdrawal. All students enrolled in a fully online course (or a face-to-face section of the same course) at the City University of New York (CUNY) in fall 2015 were invited to take the online survey from which this study data was taken. Results indicate that there were distinct differences in the patterns of reasons given by online and face-to-face students: although the perceived quality of the instructor/instruction was deemed important to student persistence in both modalities, it seemed to be of greater importance face-to-face than online. Furthermore, issues related to time were found to be more prominent reasons for dropping for online learners than face-to-face learners. Findings from this study shed new light on the impetus for online attrition, with implications for online policy and course design in a post-pandemic era.
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This content will become publicly available on September 1, 2026
Competing hypotheses about online versus face-to-face course outcomes: Analysis leveraging the unique circumstances of the COVID-19 pandemic
Due to ethical and practical concerns, no large representative randomized controlled trials comparing outcomes in fully online versus face-to-face courses have occurred. However, the circumstances presented by the COVID-19 pandemic created a unique opportunity to explore hypotheses about the relationship between the online course medium and course outcomes. The City University of New York (CUNY) was one of the first large U.S. public universities to shift all courses completely online. This study used a dataset consisting of all courses taken by students enrolled in either fall 2019 or spring 2020 at any of the two and four-year colleges of CUNY to determine whether taking online courses affect course completion rates. Findings show that both two- and four-year colleges, students were significantly less likely to successfully complete fully online than traditional mode courses. Moreover, within the same term, students were less likely to successfully complete courses that they originally chose to take fully online than in-person, regardless of whether those courses were then subsequently taught fully online or not. Students were also significantly more likely to take elective courses fully online and significantly more likely to take major requirements as traditional courses; they were roughly equally likely to take distributional requirements as fully online or traditional courses. Courses that were either elective or distributional requirements had significantly lower rates of successful completion than major requirement courses.
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- Award ID(s):
- 1920599
- PAR ID:
- 10655961
- Publisher / Repository:
- Online Learning
- Date Published:
- Journal Name:
- Online Learning
- Volume:
- 29
- Issue:
- 3
- ISSN:
- 2472-5749
- Subject(s) / Keyword(s):
- Online Learning
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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