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In the digital communication age, using social media data to classify first responders presents a new and promising approach to enhancing emergency response strategies. We introduce the First Responder Classification System (FReCS), a framework that annotates and classifies disaster tweets from 26 crisis events. Our annotations cater for first reponders and their sub-layers. Furthermore, we proposed a classifier called RoBERTa-CAFÉ that integrates pre-trained RoBERTa with Cross-Attention and Focused-Entanglement components, improving the precision and reliability of classification tasks. The model is rigorously tested across publicly available disaster datasets. The RoBERTa-CAFÉ model outperformed state-of-the-art models in identifying relevant emergency communications, displaying its generalization, robustness, and adaptability. Our FReCS approach offers a pioneering technique for classifying first responders and enhances emergency management systems’ operational capabilities, leading to more efficient and effective disaster responses.more » « less
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