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Abstract Data breaches have become a formidable challenge for business operations in the twenty-first century. The emergence of big data in the ever-growing digital economy has created the necessity to secure critical organizational information. The lack of cybersecurity awareness exposes organizations to potential cyber threats. Thus, this research aims to identify the various dimensions of cybersecurity awareness capabilities. Drawing on the dynamic capabilities framework, the findings of the study show personnel (knowledge, attitude and learning), management (training, culture and strategic orientation) and infrastructure capabilities (technology and data governance) as thematic dimensions to tackle cybersecurity awareness challenges.more » « less
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Research on AI has gained momentum in recent years. Many scholars and practitioners increasingly highlight the dark sides of AI, particularly related to algorithm bias. This study elucidates situations in which AI-enabled analytics systems make biased decisions against customers based on gender, race, religion, age, nationality or socioeconomic status. Based on a systematic literature review, this research proposes two approaches (i.e., a priori and post-hoc) to overcome such biases in customer management. As part of a priori approach, the findings suggest scientific, application, stakeholder and assurance consistencies. With regard to the post-hoc approach, the findings recommend six steps: bias identification, review of extant findings, selection of the right variables, responsible and ethical model development, data analysis and action on insights. Overall, this study contributes to the ethical and responsible use of AI applications.more » « less