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In the midst of the pandemic, a 2-year Hispanic Serving Institution (HSI) in metropolitan Phoenix launched the Information Technology Institute (ITI), and a five-year National Science Foundation (NSF) sponsored program to provide culturally responsive work-based experiential learning opportunities for adult students balancing multiple jobs and responsibilities. This paper discusses the benefits to students in gaining IT experience alongside industry mentors, how peer mentoring increases engagement, and the challenges of hybrid delivery during the pandemic. Two types of paid opportunities were designed and are currently in pilot mode to provide real-world IT experience for undergraduate students: 1) externships situated on-campus, under the supervision of faculty and assisted by peer-mentors and industry mentors and 2) internships situated with local companies under the supervision of industry employees. When career preparedness elements were interwoven while learning and practicing new IT skills within hands-on project deliverables, externs reported benefits such as increased confidence in seeking out employment opportunities, preparing for interviews, professional networking, leadership development, and conveying their industry experience in their resumes and on LinkedIn. Lessons learned to date related to engaging and retaining targeted students include the need to: prioritize student well-being and work/life balance, pay students during the externships or internships, intentionally immerse students within the work-based experiences, provide continual guidance and structuring on projects where students own a specific work deliverable - yet collaborate, incorporate culturally responsive mentoring from peers, faculty, and industry to meet students where they are in terms of technical and professional skills, design flexibility into the work schedule, and accommodate both virtual and in person work sites. 

This paper describes the temporal progression of human and social dimensions that undergraduate information and communications technology (ICT) students realized during an experiential learning externship where they explored digital divide technology solutions for low-income neighborhoods in the surrounding urban community. The described research represents significant adaptation and use of socio-technical integration research (STIR) with undergraduate ICT students engaged in work based experiential learning to promote equity in STEM education, instill a sense of civic responsibility, and practice approaches to tackling complex societal problems. Methods used for the research study included: STIR, semi-structured interviews, and on-site group observations. Using STIR, an embedded social scientist conducted regular one-on-one dialogs with three of four student externs, to collaboratively describe each student’s consideration of human and social dimensions as part of their technical work, explore alternative choices and their potential outcomes, and engage in reflexive learning that in some cases, influenced deliberate changes to material and behavioral practices. The on-site observation of group activities within the ICT innovation center situated in the local urban community provided additional ecosystem context during technical solution design and development of the digital divide solution for local high schools and feeder schools. Outcomes for participating undergraduate ICT students showed: 1) Technology learning improvements for all students; 2) Capacity building to reflect, anticipate and respond to socio-technical interactions for some students; and 3) Each student was able to progress to a new level of socio-technical learning and decision making. Reflexive discourse with participants surfaced cultural assets and consideration of alternative knowledges in collaborative technology design, development, and implementation that can potentially lead to solutions that are more community centered now and in the future as the ICT students transition to the workforce. 

With support from the National Science Foundation’s Division of Undergraduate Education, this five-year project led by a two-year HSI seeks to provide underrepresented students with mentored work experiences in computer information systems. Students will have access to on-campus work experiences and internships in businesses and industries. It is anticipated that some examples of potential student projects include mobile application development, cybersecurity, and computer support. It is expected that these experiences will increase undergraduate student interest, persistence, and success in computer information systems, as well as in STEM more broadly. To ensure that they are well-prepared for and gain the most from their work experiences, students will receive training on employability skills such as communication, teamwork, and project management. In addition, during their work experiences, students will be mentored by faculty, industry professionals, and peers. To strengthen the capacity of faculty to serve all students, including Hispanic students, the project will provide faculty with professional development focused on equity mindset. This framework to provide mentored work experiences will be developed and piloted at Phoenix College, in the computer information technology department and eventually expanded to other STEM fields at the institution. Following this, the project also intends to expand this framework four other two-year HSIs in the region. Through this work, the project aims to develop a replicable model for how two-year institutions can develop work experiences that foster increased student graduation and entry into STEM career pathways. This project, which is currently in its first year, seeks to examine how a curriculum that integrates cross-sector partnerships to provide work experiences can enhance STEM learning and retention. Using mixed methods and grounded theory, the project will expand knowledge about: (1) the impact of cross-sector partnerships that support work-focused experiential teaching and learning; (2) systematic ways to maintain and better use cross-sector partnerships; and (3) the degree to which a model of work-focused learning experiences can be adopted at other two-year HSIs and by other STEM fields. Baseline data about Hispanic serving identity at the pilot institution has been collected and assessed at the institutional, departmental, and for different educator roles including faculty, support staff, and administrative leaders to produce inputs towards developing a detailed plan of action. Early results from baseline data, visualizations, and planning responses will be reported in the submission. Expected long term results of the project include: development of sustainable mechanisms to foster cross-sector partnerships; increased student retention and workforce readiness; and measurable successes for STEM students, particularly Hispanic students, at two-year HSIs. 

This paper describes the temporal progression of human and social dimensions that undergraduate information and communications technology (ICT) students realized during an experiential learning externship where they explored digital divide technology solutions for low-income neighborhoods in the surrounding urban community. The described research represents significant adaptation and use of socio-technical integration research (STIR) with undergraduate ICT students engaged in work based experiential learning to promote equity in STEM education, instill a sense of civic responsibility, and practice approaches to tackling complex societal problems. Methods used for the research study included: STIR, semi-structured interviews, and on-site group observations. Using STIR, an embedded social scientist conducted regular one-on-one dialogs with three of four student externs, to collaboratively describe each student’s consideration of human and social dimensions as part of their technical work, explore alternative choices and their potential outcomes, and engage in reflexive learning that in some cases, influenced deliberate changes to material and behavioral practices. The on-site observation of group activities within the ICT innovation center situated in the local urban community provided additional ecosystem context during technical solution design and development of the digital divide solution for local high schools and feeder schools. Outcomes for participating undergraduate ICT students showed: 1) Technology learning improvements for all students; 2) Capacity building to reflect, anticipate and respond to socio-technical interactions for some students; and 3) Each student was able to progress to a new level of socio-technical learning and decision making. Reflexive discourse with participants surfaced cultural assets and consideration of alternative knowledges in collaborative technology design, development, and implementation that can potentially lead to solutions that are more community centered now and in the future as the ICT students transition to the workforce.