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Uncertainty decomposition refers to the task of decomposing the total uncertainty of a predictive model into aleatoric (data) uncertainty, resulting from inherent randomness in the data-generating process, and epistemic (model) uncertainty, resulting from missing information in the model’s training data. In large language models (LLMs) specifically, identifying sources of uncertainty is an important step toward improving reliability, trustworthiness, and interpretability, but remains an important open research question. In this paper, we introduce an uncertainty decomposition framework for LLMs, called input clarification ensembling, which can be applied to any pre-trained LLM. Our approach generates a set of clarifications for the input, feeds them into an LLM, and ensembles the corresponding predictions. We show that, when aleatoric uncertainty arises from ambiguity or under-specification in LLM inputs, this approach makes it possible to factor an (un-clarified) LLM’s predictions into separate aleatoric and epistemic terms, using a decomposition similar to the one employed by Bayesian neural networks. Empirical evaluations demonstrate that input clarification ensembling provides accurate and reliable uncertainty quantification on several language processing tasks. 

Uncertainty decomposition refers to the task of decomposing the total uncertainty of a model into data (aleatoric) uncertainty, resulting from the inherent complexity or ambiguity of the data, and model (epistemic) uncertainty, resulting from the lack of knowledge in the model. Performing uncertainty decomposition for large language models (LLMs) is an important step toward improving the reliability, trustworthiness, and interpretability of LLMs, but this research task is very challenging and remains unresolved. The existing canonical method, Bayesian Neural Network (BNN), cannot be applied to LLMs, because BNN requires training and ensembling multiple variants of models, which is infeasible or prohibitively expensive for LLMs. In this paper, we introduce an uncertainty decomposition framework for LLMs, called input clarifications ensemble, which bypasses the need to train new models. Rather than ensembling models with different parameters, our approach generates a set of clarifications for the input, feeds them into the fixed LLMs, and ensembles the corresponding predictions. We show that our framework shares a symmetric decomposition structure with BNN. Empirical evaluations demonstrate that the proposed framework provides accurate and reliable uncertainty quantification on various tasks. Code will be made publicly available at https://github.com/UCSB-NLP-Chang/llm_uncertainty . 

Social chatbots are aimed at building emotional bonds with users, and thus it is particularly important to design these technologies so as to elicit positive perceptions from users. In the current study, we investigate the impacts that transparent explanations of chatbots’ mechanisms have on users’ perceptions of the chatbots. A total of 914 participants were recruited from Amazon Mechanical Turk. They were randomly assigned to observe conversations between a hypothetical chatbot and a user in one of the two-by-two experimental conditions: whether the participants received an explanation about how the chatbot was trained and whether the chatbot was framed as an intelligent entity or a machine. A fifth group, who believed they were observing interactions between two humans, served as a control. Analyses of participants’ responses to the postobservation survey indicated that transparency positively affected perceptions of social chatbots by leading users to (1) find the chatbot less creepy, (2) feel greater affinity to the chatbot, and (3) perceive the chatbot as more socially intelligent, though these effects were small. Moreover, transparency appeared to have a larger effect on increasing the perceived social intelligence among participants with lower prior AI knowledge. These findings have implications for the design of future social chatbots and support the addition of transparency and explanation for chatbot users.