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We investigate relationships between online self-disclosure and received social support and user engagement during the COVID-19 crisis. We crawl a total of 2,399 posts and 29,851 associated comments from the r/COVID19_support subreddit and manually extract fine-grained personal information categories and types of social support sought from each post. We develop a BERT-based ensemble classifier to automatically identify types of support offered in users’ comments. We then analyze the effect of personal information sharing and posts’ topical, lexical, and sentiment markers on the acquisition of support and five interaction measures (submission scores, the number of comments, the number of unique commenters, the length and sentiments of comments). Our findings show that: (1) users were more likely to share their age, education, and location information when seeking both informational and emotional support as opposed to pursuing either one; (2) while personal information sharing was positively correlated with receiving informational support when requested, it did not correlate with emotional support; (3) as the degree of self-disclosure increased, information support seekers obtained higher submission scores and longer comments, whereas emotional support seekers’ self-disclosure resulted in lower submission scores, fewer comments, and fewer unique commenters; and (4) post characteristics affecting audience response differed significantly based on types of support sought by post authors. These results provide empirical evidence for the varying effects of self-disclosure on acquiring desired support and user involvement online during the COVID-19 pandemic. Furthermore, this work can assist support seekers hoping to enhance and prioritize specific types of social support and user engagement.
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User recommendation in healthcare social media by assessing user similarity in heterogeneous network
Objective: The rapid growth of online health social websites has captured a vast amount of healthcare information and made the information easy to access for health consumers. E-patients often use these social websites for informational and emotional support. However, health consumers could be easily overwhelmed by the overloaded information. Healthcare information searching can be very difficult for consumers, not to mention most of them are not skilled information searcher. In this work, we investigate the approaches for measuring user similarity in online health social websites. By recommending similar users to consumers, we can help them to seek informational and emotional support in a more efficient way. Methods: We propose to represent the healthcare social media data as a heterogeneous healthcare information network and introduce the local and global structural approaches for measuring user similarity in a heterogeneous network. We compare the proposed structural approaches with the content-based approach. Results: Experiments were conducted on a data set collected from a popular online health social website,and the results showed that content-based approach performed better for inactive users, while structural approaches performed better for active users. Moreover, global structural approach outperformed local structural approach for all user groups. In addition, we conducted experiments on local and global structural approaches using different weight schemas for the edges in the network. Leverage performed the best for both local and global approaches. Finally, we integrated different approaches and demonstrated that hybrid method yielded better performance than the individual approach. Conclusion: The results indicate that content-based methods can effectively capture the similarity of inactive users who usually have focused interests, while structural methods can achieve better performance when rich structural information is available. Local structural approach only considers direct connections between nodes in the network, while global structural approach takes the indirect connections into account. Therefore, the global similarity approach can deal with sparse networks and capture the implicit similarity between two users. Different approaches may capture different aspects of the similarity relationship between two users. When we combine different methods together, we could achieve a better performance than using each individual method.
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- Award ID(s):
- 1650531
- PAR ID:
- 10048043
- Date Published:
- Journal Name:
- Artificial intelligence in medicine
- ISSN:
- 1873-2860
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Journal Article:
- https://doi.org/http://dx.doi.org/10.1016/j.artmed.2017.03.002
