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The outbreak and emergence of the novel coronavirus (COVID-19) pandemic affected every aspect of human activity, especially the transportation sector. Many cities adopted unprecedented lockdown strategies that resulted in significant nonessential mobility restrictions; hence, transportation network companies (TNCs) have experienced major shifts in their operation. Millions of people alone in the USA have filed for unemployment in the early stage of the COVID-19 outbreak, many belonging to self-employed groups such as Uber/Lyft drivers. Due to unprecedented scenarios, both drivers and passengers experienced overwhelming challenges that might elongate the recovery process. The goal of this study is to understand the risk,more »