Voice-controlled intelligent personal assistants (IPAs) have seen tremendous growth in recent years on smartphones and as standalone devices in people’s homes. While research has examined the potential benefits and drawbacks of these devices for IPA users, few studies have empirically evaluated the role of privacy and trust in individual decision to adopt IPAs. In this study, we present findings from a survey of IPA users and non-users (N=1160) to understand (1) the motivations and barriers to adopting IPAs and (2) how concerns about data privacy and trust in company compliance with social contract related to IPA data affect acceptance and use of IPAs. We discuss our findings in light of social contract theory and frameworks of technology acceptance.
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An Examination of People’s Privacy Concerns, Perceptions of Social Benefits, and Acceptance of COVID-19 Mitigation Measures That Harness Location Information: A Comparative Study of the U.S. and South Korea
This paper examines people’s privacy concerns, perceptions of social benefits, and acceptance of various COVID-19 control measures that harness location information using data collected through an online survey in the U.S. and South Korea. The results indicate that people have higher privacy concerns for methods that use more sensitive and private information. The results also reveal that people’s perceptions of social benefits are low when their privacy concerns are high, indicating a trade-off relationship between privacy concerns and perceived social benefits. Moreover, the acceptance by South Koreans for most mitigation methods is significantly higher than that by people in the U.S. Lastly, the regression results indicate that South Koreans (compared to people in the U.S.) and people with a stronger collectivist orientation tend to have higher acceptance for the control measures because they have lower privacy concerns and perceive greater social benefits for the measures. These findings advance our understanding of the important role of geographic context and culture as well as people’s experiences of the mitigation measures applied to control a previous pandemic.
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- Award ID(s):
- 2025783
- NSF-PAR ID:
- 10250070
- Date Published:
- Journal Name:
- ISPRS International Journal of Geo-Information
- Volume:
- 10
- Issue:
- 1
- ISSN:
- 2220-9964
- Page Range / eLocation ID:
- 25
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Journal Article:
- https://doi.org/10.3390/ijgi10010025
