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Robust state tracking for task-oriented dialogue systems currently remains restricted to a few popular languages. This paper shows that given a large-scale dialogue data set in one language, we can automatically produce an effective semantic parser for other languages using machine translation. We propose automatic translation of dialogue datasets with alignment to ensure faithful translation of slot values and eliminate costly human supervision used in previous benchmarks. We also propose a new contextual semantic parsing model, which encodes the formal slots and values, and only the last agent and user utterances. We show that the succinct representation reduces the compounding effect of translation errors, without harming the accuracy in practice. We evaluate our approach on several dialogue state tracking benchmarks. On RiSAWOZ, CrossWOZ, CrossWOZ-EN, and MultiWOZ-ZH datasets we improve the state of the art by 11%, 17%, 20%, and 0.3% in joint goal accuracy. We present a comprehensive error analysis for all three datasets showing erroneous annotations can lead to misguided judgments on the quality of the model. Finally, we present RiSAWOZ English and German datasets, created using our translation methodology. On these datasets, accuracy is within 11% of the original showing that high-accuracy multilingual dialogue datasets are possible without relying on expensive human annotations. We release our datasets and software open source.
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Adapting Entities across Languages and Cultures
How would you explain Bill Gates to a German? He is associated with founding a company in the United States, so perhaps the German founder Carl Benz could stand in for Gates in those contexts. This type of translation is called adaptation in the translation community (Vinay and Darbelnet, 1995). Until now, this task has not been done computationally. Automatic adaptation could be used in natural language processing for machine translation and indirectly for generating new question answering datasets and education. We propose two automatic methods and compare them to human results for this novel NLP task. First, a structured knowledge base adapts named entities using their shared properties. Second, vector arithmetic and orthogonal embedding mappings identify better candidates, but at the expense of interpretable features. We evaluate our methods through a new dataset1 of human adaptations.
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- Award ID(s):
- 1822494
- PAR ID:
- 10309827
- Date Published:
- Journal Name:
- Findings of the Association for Computational Linguistics: EMNLP 2021
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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Accepted Manuscript1.0
- Conference Paper:
- The DOI is not currently available.
