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1. Research Methods to Study & Empower Crowd Workers

   Savage, S; Toxtli, C; Betanzos, E. (January 2021, Oxford)

   null (Ed.)

   The artificial intelligence (AI) industry has created new jobs that are essential to the real world deployment of intelligent systems. Part of the job focuses on labeling data for machine learning models or having workers complete tasks that AI alone cannot do. These workers are usually known as ‘crowd workers’—they are part of a large distributed crowd that is jointly (but separately) working on the tasks although they are often invisible to end-users, leading to workers often being paid below minimum wage and having limited career growth. In this chapter, we draw upon the field of human–computer interaction to provide research methods for studying and empowering crowd workers. We present our Computational Worker Leagues which enable workers to work towards their desired professional goals and also supply quantitative information about crowdsourcing markets. This chapter demonstrates the benefits of this approach and highlights important factors to consider when researching the experiences of crowd workers. 

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2. The Side Hustle Safety Net: Precarious Workers and Gig Work during COVID-19

   https://doi.org/10.1177/07311214211005489  

   Ravenelle, Alexandrea J.; Kowalski, Ken Cai; Janko, Erica (January 2021, Sociological Perspectives)

   null (Ed.)

   While social distancing measures are essential in limiting the impact of a pandemic, such measures are often less feasible for low-income groups such as precarious workers who continue to travel on public transit and are less able to practice social distancing measures. In this paper, based on in-depth remote interviews conducted from April 2020 through June 2020, with more than 130 gig and precarious workers in New York City, we find that precarious workers experience three main hurdles in regard to accessing unemployment assistance that can be broadly categorized as knowledge, sociological, and temporal/financial barriers. Drawing on worker interview responses, we have named these responses: (1) Didn’t Know, (2) Didn’t Want, and (3) Can’t Wait. These challenges have led workers to turn to gig and precarious work, further highlighting the inequities of the pandemic. As a result, for some workers, so-called “side hustles” have become their primary social safety net. 

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3. Crisis Response and Suicidal Behaviors of Essential Workers and Children of Essential Workers During the COVID-19 Pandemic

   https://doi.org/10.1177/00333549221148177  

   Sugg, Margaret_M; Runkle, Jennifer_D; Ryan, Sophia_C; Singh, Devyani; Green, Shannon; Thompson, Martie (January 2023, Public Health Reports®)

   Objective:The COVID-19 pandemic has put unprecedented stress on essential workers and their children. Limited cross-sectional research has found increases in mental health conditions from workload, reduced income, and isolation among essential workers. Less research has been conducted on children of essential workers. We examined trends in the crisis response of essential workers and their children from April 2020 through August 2021. Methods:We investigated the impact during 3 periods of the pandemic on workers and their children using anonymized data from the Crisis Text Line on crisis help-seeking texts for thoughts of suicide or active suicidal ideation (desire, intent, capability, time frame), abuse (emotional, physical, sexual, unspecified), anxiety/stress, grief, depression, isolation, bullying, eating or body image, gender/sexual identity, self-harm, and substance use. We used generalized estimating equations to study the longitudinal change in crisis response across the later stages of the pandemic using adjusted odds ratios (aORs) for worker status and crisis outcomes. Results:Results demonstrated higher odds of crisis outcomes for thoughts of suicide (aOR = 1.06; 95% CI, 1.00-1.12) and suicide capability (aOR = 1.14; 95% CI, 1.02-1.27) among essential workers than among nonessential workers. Children of essential workers had higher odds of substance use than children of nonessential workers (aOR = 1.33; 95% CI, 1.08-1.65), particularly for Indigenous American children (aOR = 2.76; 95% CI, 1.35-5.36). Essential workers (aOR = 1.17; 95% CI, 1.07-1.27) and their children (aOR = 1.18; 95% CI, 1.07-1.30) had higher odds of grief than nonessential workers and their children. Conclusion:Essential workers and their children had elevated crisis outcomes. Immediate and low-cost psychologically supportive interventions are needed to mitigate the mental health impacts of the COVID-19 pandemic on these populations. 

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4. Crisis response among essential workers and their children during the COVID-19 pandemic

   https://doi.org/10.1016/j.ypmed.2021.106852  

   Sugg, M.M. (February 2022, Preventive medicine)

   Limited research has been conducted on the mental health concerns of frontline and essential workers and their children during the COVID-19 pandemic in the United States (U.S.). This study examined the association between working on the frontlines in the U.S. during the COVID-19 pandemic (March to July 2020) and personal crisis text concerns (e.g., self-harm, suicidal thoughts, anxiety/stress, and substance abuse) for frontline essential workers and the children of frontline workers. We used a novel data set from a crisis texting service, Crisis Text Line (CTL), that is widely used throughout the U.S. Generalized Estimating Equations examined the individual association between eight specific crisis types (Depression, Stress/Anxiety, Self-Harm, Suicidal Thoughts, Substance Abuse, Isolation, Relationship Issues, and Abuse) and being in frontline work or being a child of a frontline worker during the early phase of the pandemic. Using CTL concerns as a proxy for the prevalence of mental health issues, we found that children of workers, specifically the youngest demographic (13 years and under), females, and non-conforming youth had a higher risk of specific crisis events during the COVID-19 pandemic. Additionally, Hispanic children of workers reported higher rates of stress/anxiety, whereas African American children of workers had higher rates of abuse and depression. Frontline workers had a higher risk of suicidal thoughts, and the risk of crisis events was generally highest for non-binary, transgender, and male users. Increases in CTL usage among frontline workers were noted across 7–28 days after spikes in local COVID-19 cases. The research to date has focused on the mental health of frontline essential workers, but our study highlights troubling trends in psychological stress among children of these workers. Supportive interventions and mental health resources are needed not only for frontline essential workers but for their children too. 

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5. Left Behind: Yachts, Dinghies, and Perceptions of Social Inequality in COVID-19

   https://doi.org/10.1080/00380253.2022.2133755  

   Ravenelle, Alexandrea J.; Conley, Jacob; Newell, Abigail (November 2022, The Sociological Quarterly)

   Little is known about how portrayals of American unity (i.e. “we’re all in this together”) have been received by essential workers on the front lines of the COVID risk divide, and how the pandemic may have contributed to perceptions of class inequality among lower-income workers. In this paper, we draw upon 192 in-depth interviews with precarious and gig-based workers in New York City. We find that during the height of the first wave of the pandemic, precarious workers often expressed frustration over class-based inequalities and antagonism toward elites. Many respondents expressed significant skepticism toward messages that the pandemic has brought Americans together. Instead, workers identified two distinct, class-based realities in New York: elite Americans are able to socially-distance in “mansions,” or on “yachts,” while precarious workers struggled to weather the storm in “dinghies.” Likewise, workers felt “abandoned” by wealthy owners and managers, who fled the city to socially-distanced homes in beach communities and surrounding suburbs. Our findings suggest that low-wage, high-risk workers articulate complex conceptualizations of inequality and convey grievances toward elites during the pandemic. This study contributes to broader literature on perceived inequality, the rise of noxious work, and the social consequences of COVID-19. 

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