Social media can be a significant tool for transportation and transit agencies providing passengers with real-time information on traffic events. Moreover, COVID-19 and other limitations have compelled the agencies to engage with travelers online to promote public knowledge about COVID-related issues. It is, therefore, important to understand the agencies’ communication patterns. In this original study, the Twitter communication patterns of different transportation actors—types of message, communication sufficiency, consistency, and coordination—were examined using a social media data-driven approach applying text mining techniques and dynamic network analysis. A total of 850,000 tweets from 395 different transportation and transit agencies, starting in 2018 and the periods before, during and after the pandemic, were studied. Transportation agencies (federal, state, and city) were found to be less active on Twitter and mostly discussed safety measures, project management, and so forth. By contrast, the transit agencies (local bus and light, heavy, and commuter rail) were more active on Twitter and shared information about crashes, schedule information, passenger services, and so forth. Moreover, transportation agencies shared minimal pandemic safety information than transit agencies. Dynamic network analysis reveals interaction patterns among different transportation actors that are poorly connected and coordinated among themselves and with different health agencies (e.g., Centers for Disease Control and Prevention [CDC] and the Federal Emergency Management Agency [FEMA]). The outcome of this study provides understanding to improve existing communication plans, critical information dissemination efficacy, and the coordination of different transportation actors in general and during unprecedented health crises.
Exploring the interaction effect of poverty concentration and transit service on highway traffic during the COVID-19 lockdown
During COVID-19 lockdowns, transit agencies need to respond to the decline in travel but also maintain the essential mobility of transit-dependent people. However, there are a few lessons that scholars and practitioners can learn from. Using highway traffic data in the Twin Cities, this study applies a generalized additive model to explore the relationships among the share of low-income population, transit service, and highway traffic during the week that occurred right after the 2020 stay-at-home order. Our results substantiate that transportation impacts are spread unevenly across different income groups and low-income people are less able to reduce travel, leading to equity concerns. Moreover, transit supply influences highway traffic differently in areas with different shares of low-income people. Our study suggests that transportation agencies should provide more affordable travel options for areas with concentrated poverty during lockdowns. In addition, transit agencies should manage transit supply strategically depending on the share of low-income people to better meet people’s mobility needs.
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- Award ID(s):
- 1737633
- PAR ID:
- 10350515
- Date Published:
- Journal Name:
- Journal of Transport and Land Use
- Volume:
- 14
- Issue:
- 1
- ISSN:
- 1938-7849
- Page Range / eLocation ID:
- 1149 to 1164
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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