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Title: Analyzing citizens’ needs during an extreme heat event, based on 311 service requests: A case study of the 2021 heatwave in Vancouver, British Columbia
Heat waves are becoming more common and intense with global climate change, which requires deploying resilience strategies of governments to prepare for long-term trends of higher temperatures and carefully plan emergency responses for such extreme heat events. The British Columbia province of Canada is one of the regions severely affected by extreme climatic events in 2021, which resulted in several deaths and put hundreds of thousands of people scrambling for relief. This study examines the public reactions to one of these extreme climatic events, the 2021 Pasific Northwest heatwave, in a non-emergency service request platform to uncover the types of municipal service needs during severe climatic disasters. City of Vancouver 311 system data is used to identify the impact of heatwave on the frequency and types of service needs and examine the significance of the relationship between climatic conditions and the non-emergency service volumes.  more » « less
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19th ISCRAM Conference
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National Science Foundation
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