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Dialogue systems are designed to offer human users social support or functional services through natural language interactions. Traditional conversation research has put significant emphasis on a system’s response-ability, including its capacity to understand dialogue context and generate appropriate responses. However, the key element of proactive behavior—a crucial aspect of intelligent conversations—is often overlooked in these studies. Proactivity empowers conversational agents to lead conversations towards achieving pre-defined targets or fulfilling specific goals on the system side. Proactive dialogue systems are equipped with advanced techniques to handle complex tasks, requiring strategic and motivational interactions, thus representing a significant step towards artificial general intelligence. Motivated by the necessity and challenges of building proactive dialogue systems, we provide a comprehensive review of various prominent problems and advanced designs for implementing proactivity into different types of dialogue systems, including open-domain dialogues, task-oriented dialogues, and information-seeking dialogues. We also discuss real-world challenges that require further research attention to meet application needs in the future, such as proactivity in dialogue systems that are based on large language models, proactivity in hybrid dialogues, evaluation protocols and ethical considerations for proactive dialogue systems. By providing a quick access and overall picture of the proactive dialogue systems domain, we aim to inspire new research directions and stimulate further advancements towards achieving the next level of conversational AI capabilities, paving the way for more dynamic and intelligent interactions within various application domains.
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Discourse Behavior of Older Adults Interacting with a Dialogue Agent Competent in Multiple Topics
We present a conversational agent designed to provide realistic conversational practice to older adults at risk of isolation or social anxiety, and show the results of a content analysis on a corpus of data collected from experiments with elderly patients interacting with our system. The conversational agent, represented by a virtual avatar, is designed to hold multiple sessions of casual conversation with older adults. Throughout each interaction, the system analyzes the prosodic and nonverbal behavior of users and provides feedback to the user in the form of periodic comments and suggestions on how to improve. Our avatar is unique in its ability to hold natural dialogues on a wide range of everyday topics—27 topics in three groups, developed in collaboration with a team of gerontologists. The three groups vary in “degrees of intimacy,” and as such in degrees of cognitive difficulty for the user. After collecting data from nine participants who interacted with the avatar for seven to nine sessions over a period of 3 to 4 weeks, we present results concerning dialogue behavior and inferred sentiment of the users. Analysis of the dialogues reveals correlations such as greater elaborateness for more difficult topics, increasing elaborateness with successive sessions, stronger sentiments in topics concerned with life goals rather than routine activities, and stronger self-disclosure for more intimate topics. In addition to their intrinsic interest, these results also reflect positively on the sophistication and practical applicability of our dialogue system.
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- PAR ID:
- 10359388
- Date Published:
- Journal Name:
- ACM Transactions on Interactive Intelligent Systems
- Volume:
- 12
- Issue:
- 2
- ISSN:
- 2160-6455
- Page Range / eLocation ID:
- 1 to 21
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Journal Article:
- https://doi.org/10.1145/3484510
