Americans' trust in news is declining, and authenticity and transparency challenges in digital publishing contexts pose unique challenges to the ability to effectively gratify their information-seeking needs via online media. Cryptographic technologies and web-based provenance indicators have the potential to enhance the trustworthiness and transparency of digital communication, but better understandings of news consumers practices and needs are required to develop practical tools. Through a representative online survey of 400 digital news consumers and 19 follow-up interviews, we investigate how users authenticate and assign trust to news content, and identify specific needs pertaining to news transparency and authentication that could be met by digital news authentication tools. While many users currently rely on political ideology to assess news trustworthiness, we find that users of all political orientations see value in independent provenance and authentication tools for digital news.
more »
« less
Supporting Journalistic Trust Determinations: A Heuristic Analysis of News Trust Tools Through a Transparency Lens
To combat declining trust in news in the United States, numerous tools have been created to increase transparency by providing contextual information around news content, but they have largely been developed without regard for usability. We examine 59 such tools to identify the type(s) of transparency (disclosure, participatory, or ambient) information each tool aims to provide. We then conduct a heuristic usability analysis of a subset of these transparency tools and identify common usability barriers.
more »
« less
- PAR ID:
- 10378431
- Date Published:
- Journal Name:
- Proceedings of the Human Factors and Ergonomics Society Annual Meeting
- Volume:
- 66
- Issue:
- 1
- ISSN:
- 2169-5067
- Page Range / eLocation ID:
- 843 to 847
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
More Like this
-
-
As news organizations embrace transparency practices on their websites to distinguish themselves from those spreading misinformation, HCI designers have the opportunity to help them effectively utilize the ideals of transparency to build trust. How can we utilize transparency to promote trust in news? We examine this question through a qualitative lens by interviewing journalists and news consumers---the two stakeholders in a news system. We designed a scenario to demonstrate transparency features using two fundamental news attributes that convey the trustworthiness of a news article: source and message. In the interviews, our news consumers expressed the idea that news transparency could be best shown by providing indicators of objectivity in two areas (news selection and framing) and by providing indicators of evidence in four areas (presence of source materials, anonymous sourcing, verification, and corrections upon erroneous reporting). While our journalists agreed with news consumers' suggestions of using evidence indicators, they also suggested additional transparency indicators in areas such as the news reporting process and personal/organizational conflicts of interest. Prompted by our scenario, participants offered new design considerations for building trustworthy news platforms, such as designing for easy comprehension, presenting appropriate details in news articles (e.g., showing the number and nature of corrections made to an article), and comparing attributes across news organizations to highlight diverging practices. Comparing the responses from our two stakeholder groups reveals conflicting suggestions with trade-offs between them. Our study has implications for HCI designers in building trustworthy news systems.more » « less
-
Cryptographic tools for authenticating the provenance of web-based information are a promising approach to increasing trust in online news and information. However, making these tools’ technical assurances sufficiently usable for news consumers is essential to realizing their potential. We conduct an online study with 160 participants to investigate how the presentation (visual vs. textual) and location (on a news article page or a third-party site) of the provenance information affects news consumers’ perception of the content’s credibility and trustworthiness, as well as the usability of the tool itself. We find that although the visual presentation of provenance information is more challenging to adopt than its text-based counterpart, this approach leads its users to put more faith in the credibility and trustworthiness of digital news, especially when situated internally to the news article.more » « less
-
null (Ed.)We introduce here a multi-type bootstrap percolation model, which we call T -Bootstrap Percolation ( T -BP), and apply it to study information propagation in social networks. In this model, a social network is represented by a graph G whose vertices have different labels corresponding to the type of role the person plays in the network (e.g. a student, an educator etc.). Once an initial set of vertices of G is randomly selected to be carrying a gossip (e.g. to be infected), the gossip propagates to a new vertex provided it is transmitted by a minimum threshold of vertices with different labels. By considering random graphs, which have been shown to closely represent social networks, we study different properties of the T -BP model through numerical simulations, and describe its implications when applied to rumour spread, fake news and marketing strategies.more » « less
-
Abstract Social media has been transforming political communication dynamics for over a decade. Here using nearly a billion tweets, we analyse the change in Twitter’s news media landscape between the 2016 and 2020 US presidential elections. Using political bias and fact-checking tools, we measure the volume of politically biased content and the number of users propagating such information. We then identify influencers—users with the greatest ability to spread news in the Twitter network. We observe that the fraction of fake and extremely biased content declined between 2016 and 2020. However, results show increasing echo chamber behaviours and latent ideological polarization across the two elections at the user and influencer levels.more » « less
An official website of the United States government

