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1. Fairness and Transparency in Recommendation: The Users’ Perspective

   https://doi.org/10.1145/3450613.3456835  

   Sonboli, Nasim; Smith, Jessie J.; Cabral Berenfus, Florencia; Burke, Robin; Fiesler, Casey (June 2021, UMAP '21: Proceedings Of The 29th ACM Conference On User Modeling, Adaptation And Personalization)

   null (Ed.)

   Though recommender systems are defined by personalization, recent work has shown the importance of additional, beyond-accuracy objectives, such as fairness. Because users often expect their recommendations to be purely personalized, these new algorithmic objectives must be communicated transparently in a fairness-aware recommender system. While explanation has a long history in recommender systems research, there has been little work that attempts to explain systems that use a fairness objective. Even though the previous work in other branches of AI has explored the use of explanations as a tool to increase fairness, this work has not been focused on recommendation. Here, we consider user perspectives of fairness-aware recommender systems and techniques for enhancing their transparency. We describe the results of an exploratory interview study that investigates user perceptions of fairness, recommender systems, and fairness-aware objectives. We propose three features – informed by the needs of our participants – that could improve user understanding of and trust in fairness-aware recommender systems. 

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2. User and Recommender Behavior Over Time: Contextualizing Activity Effectiveness Diversity and Fairness in Book Recommendation

   https://doi.org/10.1145/3708319.3733710  

   Vaez_Barenji, Samira; Parajuli, Sushobhan; Ekstrand, Michael D (June 2025, ACM)

   Data is an essential resource for studying recommender systems. While there has been significant work on improving and evaluating state-of-the-art models and measuring various properties of recommender system outputs, less attention has been given to the data itself, particularly how data has changed over time. Such documentation and analysis provide guidance and context for designing and evaluating recommender systems, particularly for evaluation designs making use of time (e.g., temporal splitting). In this paper, we present a temporal explanatory analysis of the UCSD Book Graph dataset scraped from Goodreads, a social reading and recommendation platform active since 2006. We measure the book interaction data using a set of activity, diversity, and fairness metrics; we then train a set of collaborative filtering algorithms on rolling training windows to observe how the same measures evolve over time in the recommendations. Additionally, we explore whether the introduction of algorithmic recommendations in 2011 was followed by observable changes in user or recommender system behavior. 

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3. Distributionally-Informed Recommender System Evaluation

   https://doi.org/10.1145/3613455  

   Ekstrand, Michael D.; Carterette, Ben; Diaz, Fernando (August 2023, ACM Transactions on Recommender Systems)

   Current practice for evaluating recommender systems typically focuses on point estimates of user-oriented effectiveness metrics or business metrics, sometimes combined with additional metrics for considerations such as diversity and novelty. In this paper, we argue for the need for researchers and practitioners to attend more closely to various distributions that arise from a recommender system (or other information access system) and the sources of uncertainty that lead to these distributions. One immediate implication of our argument is that both researchers and practitioners must report and examine more thoroughly the distribution of utility between and within different stakeholder groups. However, distributions of various forms arise in many more aspects of the recommender systems experimental process, and distributional thinking has substantial ramifications for how we design, evaluate, and present recommender systems evaluation and research results. Leveraging and emphasizing distributions in the evaluation of recommender systems is a necessary step to ensure that the systems provide appropriate and equitably-distributed benefit to the people they affect. 

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4. Nonparametric inference for interventional effects with multiple mediators

   https://doi.org/10.1515/jci-2020-0018  

   Benkeser, David; Ran, Jialu (January 2021, Journal of Causal Inference)

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   Abstract Understanding the pathways whereby an intervention has an effect on an outcome is a common scientific goal. A rich body of literature provides various decompositions of the total intervention effect into pathway-specific effects. Interventional direct and indirect effects provide one such decomposition. Existing estimators of these effects are based on parametric models with confidence interval estimation facilitated via the nonparametric bootstrap. We provide theory that allows for more flexible, possibly machine learning-based, estimation techniques to be considered. In particular, we establish weak convergence results that facilitate the construction of closed-form confidence intervals and hypothesis tests and prove multiple robustness properties of the proposed estimators. Simulations show that inference based on large-sample theory has adequate small-sample performance. Our work thus provides a means of leveraging modern statistical learning techniques in estimation of interventional mediation effects. 

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5. LuckyFind: Leveraging Surprise to Improve User Satisfaction and Inspire Curiosity in a Recommender System

   https://doi.org/10.1145/3406522.3446017  

   Niu, Xi; Al-Doulat, Ahmad (March 2021, CHIIR '21: Proceedings of the 2021 ACM SIGIR Conference on Human Information Interaction and Retrieval)

   null (Ed.)

   The growing amount of online information today has increased opportunity to discover interesting and useful information. Various recommender systems have been designed to help people discover such information. No matter how accurately the recommender algorithms perform, users’ engagement with recommended results has been complained being less than ideal. In this study, we touched on two human-centered objectives for recommender systems: user satisfaction and curiosity, both of which are believed to play roles in maintaining user engagement and sustain such engagement in the long run. Specifically, we leveraged the concept of surprise and used an existing computational model of surprise to identify relevantly surprising health articles aiming at improving user satisfaction and inspiring their curiosity. We designed a user study to first test the validity of the surprise model in a health news recommender system, called LuckyFind. Then user satisfaction and curiosity were evaluated. We find that the computational surprise model helped identify surprising recommendations at little cost of user satisfaction. Users gave higher ratings on interestingness than usefulness for those surprising recommendations. Curiosity was inspired more for those individuals who have a larger capacity to experience curiosity. Over half of the users have changed their preferences after using LuckyFind, either discovering new areas, reinforcing their existing interests, or stopping following those they did not want anymore. The insights of the research will make researchers and practitioners rethink the objectives of today’s recommender systems as being more human-centered beyond algorithmic accuracy. 

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