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Multistakeholder recommender systems are those that account for the impacts and preferences of multiple groups of individuals, not just the end users receiving recommendations. Due to their complexity, these systems cannot be evaluated strictly by the overall utility of a single stakeholder, as is often the case of more mainstream recommender system applications. In this article, we focus our discussion on the challenges of multistakeholder evaluation of recommender systems. We bring attention to the different aspects involved—from the range of stakeholders involved (including but not limited to providers and consumers) to the values and specific goals of each relevant stakeholder. We discuss how to move from theoretical principles to practical implementation, providing specific use case examples. Finally, we outline open research directions for the RecSys community to explore. We aim to provide guidance to researchers and practitioners about incorporating these complex and domain-dependent issues of evaluation in the course of designing, developing, and researching applications with multistakeholder aspects.
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Distributionally-Informed Recommender System Evaluation
Current practice for evaluating recommender systems typically focuses on point estimates of user-oriented effectiveness metrics or business metrics, sometimes combined with additional metrics for considerations such as diversity and novelty. In this paper, we argue for the need for researchers and practitioners to attend more closely to various distributions that arise from a recommender system (or other information access system) and the sources of uncertainty that lead to these distributions. One immediate implication of our argument is that both researchers and practitioners must report and examine more thoroughly the distribution of utility between and within different stakeholder groups. However, distributions of various forms arise in many more aspects of the recommender systems experimental process, and distributional thinking has substantial ramifications for how we design, evaluate, and present recommender systems evaluation and research results. Leveraging and emphasizing distributions in the evaluation of recommender systems is a necessary step to ensure that the systems provide appropriate and equitably-distributed benefit to the people they affect.
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- Award ID(s):
- 1751278
- PAR ID:
- 10461937
- Date Published:
- Journal Name:
- ACM Transactions on Recommender Systems
- ISSN:
- 2770-6699
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Journal Article:
- https://doi.org/10.1145/3613455
