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Shared control systems can make complex robot teleoperation tasks easier for users. These systems predict the user’s goal, determine the motion required for the robot to reach that goal, and combine that motion with the user’s input. Goal prediction is generally based on the user’s control input (e.g., the joystick signal). In this paper, we show that this prediction method is especially effective when users follow standard noisily optimal behavior models. In tasks with input constraints like modal control, however, this effectiveness no longer holds, so additional sources for goal prediction can improve assistance. We implement a novel shared control system that combines natural eye gaze with joystick input to predict people’s goals online, and we evaluate our system in a real-world, COVID-safe user study. We find that modal control reduces the efficiency of assistance according to our model, and when gaze provides a prediction earlier in the task, the system’s performance improves. However, gaze on its own is unreliable and assistance using only gaze performs poorly. We conclude that control input and natural gaze serve different and complementary roles in goal prediction, and using them together leads to improved assistance.
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Accuracy-Time Tradeoffs in AI-Assisted Decision Making under Time Pressure
In settings where users both need high accuracy and are time-pressured, such as doctors working in emergency rooms, we want to provide AI assistance that both increases decision accuracy and reduces decision-making time. Current literature focusses on how users interact with AI assistance when there is no time pressure, finding that different AI assistances have different benefits: some can reduce time taken while increasing overreliance on AI, while others do the opposite. The precise benefit can depend on both the user and task. In time-pressured scenarios, adapting when we show AI assistance is especially important: relying on the AI assistance can save time, and can therefore be beneficial when the AI is likely to be right. We would ideally adapt what AI assistance we show depending on various properties (of the task and of the user) in order to best trade off accuracy and time. We introduce a study where users have to answer a series of logic puzzles. We find that time pressure affects how users use different AI assistances, making some assistances more beneficial than others when compared to no-time-pressure settings. We also find that a user’s overreliance rate is a key predictor of their behaviour: overreliers and not-overreliers use different AI assistance types differently. We find marginal correlations between a user’s overreliance rate (which is related to the user’s trust in AI recommendations) and their personality traits (Big Five Personality traits). Overall, our work suggests that AI assistances have different accuracy-time tradeoffs when people are under time pressure compared to no time pressure, and we explore how we might adapt AI assistances in this setting.
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- Award ID(s):
- 2107391
- PAR ID:
- 10544099
- Publisher / Repository:
- ACM
- Date Published:
- ISBN:
- 9798400705083
- Page Range / eLocation ID:
- 138 to 154
- Format(s):
- Medium: X
- Location:
- Greenville SC USA
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1145/3640543.3645206
