Trans technology – technology created to help address challenges that trans people face – is an important area for innovation that can help improve marginalized people’s lives. We conducted 104 interviews with 115 creators of trans technology to understand how they involved trans people and communities in design processes. We describe projects that used human-centered design processes, as well as design processes that involved trans people in smaller ways, including gathering feedback from users, conducting user testing, or the creators being trans themselves. We show how involving trans people and communities in design is vital for trans technologies to realize their potential for addressing trans needs. Yet we highlight a frequent gap between trans technology design and deployment, and discuss ways to bridge this gap. We argue for the importance of involving community in trans technology design to ensure that trans technology achieves its promise of helping address trans needs and challenges.
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Design(ing) 'Here' and 'There': Tech Entrepreneurs, Global Markets, and Reflexivity in Design Processes
HCI shapes in important ways dominant notions of what counts as innovation and where (good) design is located. In this paper, we argue for the continuous expansion of the body of critical and reflexive work that asks both researcher and designer to reflect on their values of design in the world. Drawing from ethnographic research in Accra, Ghana and Shenzhen, China, we illustrate how design is as much about making artifacts as it is about producing national identity, reputation, and economic gain. Technology entrepreneurs take from and resist the discourse of their cities as emerging sites of Silicon-Valley type innovation. They render the narrative of “catching up with the west” overly simplistic, ahistorical and blind to situated practices of design. This view, we argue, is critical for interrogating our views of design especially as it becomes more central in the contemporary global economy.
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- Award ID(s):
- 1617898
- PAR ID:
- 10048800
- Date Published:
- Journal Name:
- Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems CHI '16
- Page Range / eLocation ID:
- 2233 to 2245
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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