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Effective human-AI collaboration requires agents to adopt their roles and levels of support based on human needs, task requirements, and complexity. Traditional human-AI teaming often relies on a pre-determined robot communication scheme, restricting teamwork adaptability in complex tasks. Leveraging the strong communication capabilities of Large Language Models (LLMs), we propose a Human-Robot Teaming Framework with Multi-Modal Language feedback (HRT-ML), a framework designed to enhance human-robot interaction by adjusting the frequency and content of language-based feedback. The HRT-ML framework includes two core modules: a Coordinator for high-level, low-frequency strategic guidance and a Manager for task-specific, high-frequency instructions, enabling passive and active interactions with human teammates. To assess the impact of language feedback in collaborative scenarios, we conducted experiments in an enhanced Overcooked-AI game environment with varying levels of task complexity (easy, medium, hard) and feedback frequency (inactive, passive, active, superactive). Our results show that as task complexity increases relative to human capabilities, human teammates exhibited stronger preferences toward robotic agents that can offer frequent, proactive support. However, when task complexities exceed the LLM's capacity, noisy and inaccurate feedback from superactive agents can instead hinder team performance, as it requires human teammates to increase their effort to interpret and respond to the large amount of communications, with limited performance return. Our results offer a general principle for robotic agents to dynamically adjust their levels and frequencies of communication to work seamlessly with humans and achieve improved teaming performance.
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Capturing Humans’ Mental Models of AI: An Item Response Theory Approach
Improving our understanding of how humans perceive AI teammates is an important foundation for our general understanding of human-AI teams. Extending relevant work from cognitive science, we propose a framework based on item response theory for modeling these perceptions. We apply this framework to real-world experiments, in which each participant works alongside another person or an AI agent in a question-answering setting, repeatedly assessing their teammate’s performance. Using this experimental data, we demonstrate the use of our framework for testing research questions about people’s perceptions of both AI agents and other people. We contrast mental models of AI teammates with those of human teammates as we characterize the dimensionality of these mental models, their development over time, and the influence of the participants’ own self-perception. Our results indicate that people expect AI agents’ performance to be significantly better on average than the performance of other humans, with less variation across different types of problems. We conclude with a discussion of the implications of these findings for human-AI interaction.
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- Award ID(s):
- 1900644
- PAR ID:
- 10460956
- Date Published:
- Journal Name:
- FAccT '23: Proceedings of the 2023 ACM Conference on Fairness, Accountability, and Transparency
- Page Range / eLocation ID:
- 1723-1734
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1145/3593013.3594111
