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Automated decision-making systems are increasingly deployed in domains such as hiring and credit approval where negative outcomes can have substantial ramifications for decision subjects. Thus, recent research has focused on providing explanations that help decision subjects understand the decision system and enable them to take actionable recourse to change their outcome. Popular counterfactual explanation techniques aim to achieve this by describing alterations to an instance that would transform a negative outcome to a positive one. Unfortunately, little user evaluation has been performed to assess which of the many counterfactual approaches best achieve this goal. In this work, we conduct a crowd-sourced between-subjects user study (N = 252) to examine the effects of counterfactual explanation type and presentation on lay decision subjects’ understandings of automated decision systems. We find that the region-based counterfactual type significantly increases objective understanding, subjective understanding, and response confidence as compared to the point-based type. We also find that counterfactual presentation significantly effects response time and moderates the effect of counterfactual type for response confidence, but not understanding. A qualitative analysis reveals how decision subjects interact with different explanation configurations and highlights unmet needs for explanation justification. Our results provide valuable insights and recommendations for the development of counterfactual explanation techniques towards achieving practical actionable recourse and empowering lay users to seek justice and opportunity in automated decision workflows.
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Understanding Endogenous Data Drift in Adaptive Models with Recourse-Seeking Users
Deep learning models are widely used in decision-making and recommendation systems, where they typically rely on the assumption of a static data distribution between training and deployment. However, real-world deployment environments often violate this assumption. Users who receive negative outcomes may adapt their features to meet model criteria, i.e., recourse action. These adaptive behaviors create shifts in the data distribution and when models are retrained on this shifted data, a feedback loop emerges: user behavior influences the model, and the updated model in turn reshapes future user behavior. Despite its importance, this bidirectional interaction between users and models has received limited attention. In this work, we develop a general framework to model user strategic behaviors and their interactions with decision-making systems under resource constraints and competitive dynamics. Both the theoretical and empirical analyses show that user recourse behavior tends to push logistic and MLP models toward increasingly higher decision standards, resulting in higher recourse costs and less reliable recourse actions over time. To mitigate these challenges, we propose two methods—Fair-top-k and Dynamic Continual Learning (DCL)—which significantly reduce recourse cost and improve model robustness. Our findings draw connections to economic theories, highlighting how algorithmic decision-making can unintentionally reinforce a higher standard and generate endogenous barriers to entry.
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- Award ID(s):
- 2229876
- PAR ID:
- 10662750
- Publisher / Repository:
- Proceedings of the AAAI/ACM Conference on AI, Ethics, and Society
- Date Published:
- Page Range / eLocation ID:
- 1598-1610
- Format(s):
- Medium: X
- Location:
- Madrid, Spain
- Sponsoring Org:
- National Science Foundation
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