Background Health care and well-being are 2 main interconnected application areas of conversational agents (CAs). There is a significant increase in research, development, and commercial implementations in this area. In parallel to the increasing interest, new challenges in designing and evaluating CAs have emerged. Objective This study aims to identify key design, development, and evaluation challenges of CAs in health care and well-being research. The focus is on the very recent projects with their emerging challenges. Methods A review study was conducted with 17 invited studies, most of which were presented at the ACM (Association for Computing Machinery) CHI 2020 conference workshop on CAs for health and well-being. Eligibility criteria required the studies to involve a CA applied to a health or well-being project (ongoing or recently finished). The participating studies were asked to report on their projects’ design and evaluation challenges. We used thematic analysis to review the studies. Results The findings include a range of topics from primary care to caring for older adults to health coaching. We identified 4 major themes: (1) Domain Information and Integration, (2) User-System Interaction and Partnership, (3) Evaluation, and (4) Conversational Competence. Conclusions CAs proved their worth during the pandemic as healthmore »
Hazard analysis for human-on-the-loop interactions in sUAS systems
With the rise of new AI technologies, autonomous systems are moving towards a paradigm in which increasing levels of responsibility are shifted from the human to the system, creating a transition from human-in-the-loop systems to human-on-the-loop (HoTL) systems. This has a significant impact on the safety analysis of such systems, as new types of errors occurring at the boundaries of human-machine interactions need to be taken into consideration. Traditional safety analysis typically focuses on system-level hazards with little focus on user-related or user-induced hazards that can cause critical system failures. To address this issue, we construct domain-level safety analysis assets for sUAS (small unmanned aerial systems) applications and describe the process we followed to explicitly, and systematically identify Human Interaction Points (HiPs), Hazard Factors and Mitigations from system hazards. We evaluate our approach by first investigating the extent to which recent sUAS incidents are covered by our hazard trees, and second by performing a study with six domain experts using our hazard trees to identify and document hazards for sUAS usage scenarios. Our study showed that our hazard trees provided effective coverage for a wide variety of sUAS application scenarios and were useful for stimulating safety thinking and helping users more »
- Publication Date:
- NSF-PAR ID:
- 10297236
- Journal Name:
- Joint European Software Engineering Conference and Symposium on the Foundations of Software Engineering
- Volume:
- 29
- Page Range or eLocation-ID:
- 8 to 19
- Sponsoring Org:
- National Science Foundation
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