The increased integration of artificial intelligence (AI) technologies in human workflows has resulted in a new paradigm of AI-assisted decision making,in which an AI model provides decision recommendations while humans make the final decisions. To best support humans in decision making, it is critical to obtain a quantitative understanding of how humans interact with and rely on AI. Previous studies often model humans' reliance on AI as an analytical process, i.e., reliance decisions are made based on cost-benefit analysis. However, theoretical models in psychology suggest that the reliance decisions can often be driven by emotions like humans' trust in AI models. In this paper, we propose a hidden Markov model to capture the affective process underlying the human-AI interaction in AI-assisted decision making, by characterizing how decision makers adjust their trust in AI over time and make reliance decisions based on their trust. Evaluations on real human behavior data collected from human-subject experiments show that the proposed model outperforms various baselines in accurately predicting humans' reliance behavior in AI-assisted decision making. Based on the proposed model, we further provide insights into how humans' trust and reliance dynamics in AI-assisted decision making is influenced by contextual factors like decision stakes and their interaction experiences.
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Tutorial: Causal AI for Web and Health Care.
Improving the performance and explanations of ML algorithms is a priority for adoption by humans in the real world. In critical domains such as healthcare, such technology has significant potential to reduce the burden on humans and considerably reduce manual assessments by providing quality assistance at scale. In today’s data-driven world, artificial intelligence (AI) systems are still experiencing issues with bias, explainability, and human-like reasoning and interpretability. Causal AI is the technique that can reason and make human-like choices making it possible to go beyond narrow Machine learning-based techniques and can be integrated into human decision-making. It also offers intrinsic explainability, new domain adaptability, bias free predictions, and works with datasets of all sizes. In this tutorial of type lecture style, we detail how a richer representation of causality in AI systems using a knowledge graph (KG) based approach is needed for intervention and counterfactual reasoning (Figure 1), how do we get to model-based and domain explainability, how causal representations helps in web and health care.
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- PAR ID:
- 10429248
- Date Published:
- Journal Name:
- Companion Proceedings of the ACM Web Conference
- Page Range / eLocation ID:
- 648 to 658
- Format(s):
- Medium: X
- Sponsoring Org:
- National Science Foundation
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- Free Publicly Accessible Full Text
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Accepted Manuscript1.0
- Conference Paper:
- https://doi.org/10.1145/3543873.3587713
